Branch Operations Support Supervisor - KL Eco City

JT Express; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Kuala Lumpur is seeking a Branch Operations Support Supervisor to enhance operational efficiency and support branch activities. This full-time role involves implementing initiatives for digital transformation and cost optimization, while mentoring and empowering team members. The ideal candidate will have supervisory experience in logistics, strong problem-solving skills, and a focus on customer satisfaction. Competitive compensation and dynamic work environment offered.

Qualifications

• Proven experience in a supervisory or management role within the manufacturing, transport, or logistics industry.
• Strong organisational and problem-solving skills, with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills, with the ability to motivate and lead a team.

Responsibilities

• Implement and enhance 6S practices and brand image standards.
• Develop and implement procedures for handling branch-level exceptions.
• Promote digitalization and optimize digital tools across branches.

Skills

Supervisory experience

Organisational skills

Problem-solving skills

Communication skills

Team leadership

Tools

Operations management software

Job description

Branch Operations Support Supervisor - KL Eco City

As a Branch Operations Support Supervisor at J&T Express (Malaysia) Sdn. Bhd., you will play a key role in driving the efficiency and stability of branch operations. This full-time role focuses on supporting and coordinating daily activities across branches, with a strong emphasis on operational excellence, productivity, and customer satisfaction.

• Standardization Initiatives:
  Implement and enhance 6S practices, brand image standards, warehouse capacity standards, and branch grading systems to improve operational quality.
• Exception Management & Empowerment:
  Develop and implement procedures for handling branch-level exceptions. Support branches in coping with operational pressure through targeted training and team empowerment programs.
• Digital Transformation:
  Promote digitalization across branches. Continuously optimize digital tools based on research and real-world application, using data analytics to identify and address performance issues.
• Cost Optimization & Efficiency Improvement:
  Conduct cost assessments and implement cost-saving initiatives. Enhance branch productivity through adjustments in equipment usage and operational workflows.
• Partner Resources (Franchise Management):
  Assist regional teams in franchisee recruitment and facilitate cross-region partner resource coordination.
• Proven experience in a supervisory or management role within the manufacturing, transport, or logistics industry.
• Strong organisational and problem-solving skills, with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
• Proficiency in using relevant software and systems to track and manage operations.
• A customer-centric mindset and a commitment to delivering high-quality service.
• Ability to work in a fast-paced, dynamic environment and adapt to changing requirements.

Interested candidate please email your resume to ******@jtexpress.my

We regret only shortlisted candidate will be notified.