Branch Operation & Administrative Senior Executive

Coway (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading home appliances company seeks an experienced individual to enhance operational excellence across its Homecare sectors. This role involves developing SOPs, coordinating between headquarters and branches, and ensuring compliance with internal policies. Candidates should have a Diploma or higher, along with 3-5 years of relevant experience, business analysis skills, and proficiency in tools like Tableau and Excel. A detail-oriented approach and strong communication skills are essential for success.

Qualifications

• Candidate must possess at least a Diploma or higher.
• 3-5 years of experience in a related field is required.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Develop and standardise SOPs for operational processes.
• Support system enhancement projects related to operations.
• Act as a coordinator between HQ and branches for alignment.
• Conduct operational audits for compliance adherence.
• Monitor nationwide stock inventory for accuracy.

Skills

Business analysis skills

Data interpretation skills

Excellent verbal communication

Excellent written communication

Attention to detail

Moderate Tableau skill

Advanced Excel skill

Advanced PowerPoint skill

Education

Diploma or higher in Business Studies/Administration/Management

Job description

Homecare is the product category that involves massage chair, mattress, air conditioner, and other technical home appliances. These products are regularly serviced by the Coway Homecare Technicians. This role is responsible for driving operational excellence across all Homecare branches by developing and standardising policies and Standard Operating Procedures (SOPs), ensuring consistent execution, compliance, and governance nationwide.

The role serves as a key coordinator between HQ and Homecare branches, supporting system and process enhancement initiatives by translating operational requirements into practical improvements. It also manages Homecare Technician agreement processes, conducts branch operational audits, monitors inventory governance, and ensures adherence to internal policies and regulatory standards. Through continuous process optimisation and cross‑functional coordination, this role plays a critical part in strengthening operational efficiency, risk control, and service quality across the Homecare network.

Key Responsibilities of the Proposed Role

1. Operational Policy & SOP Development

-Develop, review, and standardise SOPs for Coway Homecare branch operational processes.
-Ensure SOP alignment across all Homecare branches to improve execution consistency.

2. System & Process Enhancement Support

-Support and coordinate system enhancement projects related to Homecare branch operations.
-Translate operational requirements into system/process improvements.

3. HQ-Branch Coordination

-Act as a central coordinator between HQ and Homecare branches for operational alignment.
-Address process gaps and implementation issues at branch level.
-Support Homecare Technician agreement related processes and documentation.
-Ensure Homecare branch operations comply with internal policies and regulatory requirements.

5. Branch Audit & Governance

-Conduct Homecare branch operational audits to ensure SOP and compliance adherence.
-Identify operational risks and recommend corrective actions.

6. Inventory Governance

-Cross‑check and monitor nationwide stock inventory to ensure accuracy and control.
-Support improvements in inventory tracking and accountability.

Requirement:

-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
-At least 3~5 years of working experience in the related field is required for this position.
-Strong business analysis skills, data interpretation skills, and excellent verbal and written communication skills.
-Strong attention to detail and accuracy, with the ability to manage multiple tasks and meet deadlines in a fast‑paced environment.
-Ability to maintain confidentiality and handle sensitive information with utmost professionalism and discretion.
-Proven experience in sales organization‑related (Job scope area such as data analysis, quota setting, performance measurement, and payout calculations related), preferably in a medium to large‑sized organization.
-Required Skill(s) / Knowledge(s): Moderate Tableau skill, Advanced Excel skill, Advanced PowerPoint skill, administrative skill, and communication skill.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Administration Executive?
• Which of the following Microsoft Office products are you experienced with?