Branch Manager (Regular - M)

RHB Banking Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Selangor, Malaysia is seeking an experienced Branch Manager to oversee retail operations. You will lead a team to achieve sales targets and ensure excellent customer service. The ideal candidate has a strong background in branch management, excellent leadership skills, and focuses on compliance with banking policies.

Qualifications

• Proven experience in branch management in the banking industry.
• Strong ability to lead and develop teams.
• Excellent communication and customer service skills.

Responsibilities

• Manage all retail and commercial market segments.
• Provide leadership to branch sales and operations teams.
• Ensure high customer service standards.

Skills

Leadership

Sales Management

Customer Service

Compliance Management

Job description

Overview

Branch Manager JD

Primary Objective Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

Responsibilities

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products Strategy and Planning
• Develop, implement and manage the branch sales and operations plan to achieve the branch target Sales Management
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management
• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff Customer Service Management
• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner
• Compliance
• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank