Branch Manager

Hong Leong Bank Berhad; Batu Pahat; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Branch Manager responsible for business development and management functions. The ideal candidate will focus on driving growth, maintaining customer relations, and developing staff competencies. A degree is required along with 5+ years of experience in roles related to customer service and sales in banking. Strong leadership and strategic planning skills are essential for success in this position.

Qualifications

• Citizen of Malaysia.
• 5+ years of related working experience in relevant roles.
• Ability to guide and train a team to achieve targets.

Responsibilities

• Maintain and build relationships with customers and partners.
• Develop and coach staff to improve competencies.
• Monitor banking operations to ensure customer satisfaction.

Skills

Networking Skills

Strategic Planning Skills

Leadership

Interpersonal Communication

Organizational Skills

Education

Degree/Diploma/Professional Certification

Undergraduate degree in Accounting/Banking/Investment/Finance

Job description

Overview

The Branch Manager is responsible for all aspects of business development, management functions from operation to revenue generation, contributing towards achieving the region’s overall profitability targets. By providing leadership, monitoring performance, driving continuous improvement, and acting as a liaison with senior management, the Branch Manager ensures the branch’s sustainable growth and competitiveness in the market. The successful candidate will report to the Regional Community General Manager.

Responsibilities

Drive Impact and Influence through Networking and Strategic Planning

• You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
• Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.

Share Your Passion to Lead, Develop Yourself and Others

• You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
• You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.

Cultivate A Laser Focus on Results and Customers

• You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management

Deliver Good Business Etiquette and Image to customers and the community

• Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
• Possess sound and up-to-date Product Knowledge of all consumer products.

Skills & Experience We Are Looking For

• Citizen of Malaysia.
• A Degree/ Diploma/ Professional Certification in any field from a recognized College/ University.
• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.
• 5 years and above related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role.
• Strong people management and leadership skills, with ability to guide and train a team of staff to achieve sales target and service standards.
• Good interpersonal and communication, organizational and planning skills.
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion.