Branch Manager (Automotive) - Setia Spice

Carsome; Bayan Lepas; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading used car retailer is seeking a Branch Manager in Penang, Malaysia. The successful candidate will be responsible for leading operations and enhancing sales performance while ensuring exceptional customer experiences. Key responsibilities include managing inventory, adhering to company policies, and overseeing financial performance. Ideal candidates will possess strong leadership skills, a background in automotive retail, and experience in budget management and sales strategies. This is a great opportunity for driven individuals looking to thrive in a dynamic environment.

Qualifications

• 5-7 years of leadership experience in automotive retail.
• Experience in managing a Profit & Loss statement.
• Strong analytical skills for performance metrics.
• Ability to develop operational and sales plans.

Responsibilities

• Lead day-to-day branch operations and manage performance.
• Drive strategies to boost team productivity.
• Monitor KPIs and analyze performance trends.
• Ensure compliance with company policies and standards.
• Oversee inventory management and financial stewardship.

Skills

Sales leadership

Financial stewardship

Data analysis

Team management

Customer service

Inventory management

Education

Bachelor's Degree in Business Administration or related field

Tools

CRM systems

Inventory management software

Job description

As we have strived to digitalize the used car industry in Southeast Asia, we are looking for goal-driven individuals who are ready to take on challenges and responsibilities. As a Branch Manager, you will lead day-to-day operations, drive business performance, and deliver an exceptional customer journey—backed by CARSOME’s strong digital platform, marketing engine, and expert teams. This role is ideal for those who thrive in fast-paced environments and are eager to build a long-term career in a data-driven, customer-centric retail ecosystem. Of course, our profession CARSOME team will back up you with excellent inventories, advanced website and system, various marketing activities, systematic training, and any support you need.

Your Day To Day

Sales Leadership & Business Performance

Branch Results

Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.

Maximize Transaction Performance

Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.

Lead with Data

Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.

Strategic Execution

Oversee the vehicle purchasing and selling process with precision, speed, and operational consistency.

Lead Conversion

Refine lead generation, follow-up, and closing strategies to increase conversion rates for both sellers and buyers.

Team & Talent Management

Build High-Performing Teams

Lead, coach, and inspire your team to consistently exceed customer service and sales expectations.

Develop People

Recognize individual strengths, craft personalized development plans, and support career growth.

Plan & Optimize Resources

Effectively manage team rosters, scheduling, attendance, and leave to ensure optimal branch coverage.

Enforce Excellence

Ensure strict compliance with all company policies, procedures, and ethical standards in daily operations.

Operational Excellence & Inventory Management

Inventory Management

Oversee vehicle stock levels, turnover rates, and inventory accuracy to maintain a healthy and efficient flow.

Streamlined Operations

Lead the day-to-day branch operations to ensure smooth execution, operational compliance, and an exceptional customer journey.

Problem Resolution

Proactively address operational or customer issues with speed and professionalism.

Profit and Loss (P&L) Management

Financial Stewardship

Manage the branch budget, control operational expenses, and identify ways to optimize profitability.

KPI Monitoring & Reporting

Monitor key financial and performance metrics, prepare accurate reports, and provide data-driven insights to District and Senior Management.

Your Know How

Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.

Minimum of 5-7 years of progressive leadership experience within the automotive retail industry, with at least 3 years specifically in a managerial or supervisory role.

Demonstrable track record of consistently achieving and exceeding sales targets within defined timeframes.

In-depth understanding and hands-on experience managing a Profit & Loss (P&L) statement. You must be able to interpret financial data, identify cost-saving opportunities, and drive revenue growth to optimize branch profitability.

Highly analytical and numbers-driven, with the ability to swiftly analyze sales figures, operational costs, inventory turnover, and other key performance indicators (KPIs) to make data-backed decisions.

Proven ability to manage budgets effectively and work within strict financial parameters.

Ability to develop and implement short-term (daily/weekly) and mid-term (monthly/quarterly) operational and sales plans with clear objectives and deadlines.

Excellent planning and organizational skills, with a keen eye for optimizing processes and resource allocation within set timeframes.

A natural leader with a proven ability to recruit, train, motivate, mentor, and retain a high-performing sales and operations team.

Strong coaching skills, with experience in developing individual team members' capabilities and careers.

Unwavering commitment to delivering an exceptional customer experience, ensuring high satisfaction and retention.

Solid understanding of automotive retail operations, including showroom management, inventory control, and administrative processes.

Excellent verbal and written communication, presentation, and negotiation skills, capable of engaging effectively with customers, staff, and senior management.

Competency in using CRM systems, inventory management software, and standard office productivity tools (e.g., Google Workspace).