Branch Manager

Luxury Prudence Sdn. Bhd.; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading logistics company in Kuala Lumpur is seeking a Warehouse Operations Manager. The ideal candidate will oversee operations, ensure inventory accuracy, and lead the warehouse team with a focus on efficiency and safety compliance. Candidates should have a Diploma or Bachelor’s degree in Logistics or Supply Chain Management and 3-5 years of experience in warehouse operations. Strong leadership, problem-solving skills, and the ability to train staff are essential for success in this role.

Qualifications

• Minimum 3-5 years of experience in warehouse, logistics, or distribution operations.
• Ability to analyze workflows, space utilization, and manpower planning.
• Strong verbal and written communication skills.

Responsibilities

• Plan and manage operations in the warehouse and logistics.
• Oversee daily operations and inventory management.
• Ensure compliance with safety standards and procedures.

Skills

Warehouse management system (WMS)

Inventory systems

Microsoft Excel

Leadership

Problem-solving

Stock control

Education

Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or related field

Job description

Responsibility

• Plans, organizes, maintains, and manages the operations department – Inbound, outbound & warehouse
• Ensure that the warehouse and logistics teams operate at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse and logistics employees and establishing, monitoring, and managing operation goals.
• Develops, recommends, and administers policies, procedures, and processes of operation to achieve full accuracy.
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management and delivery.
• Oversee daily operations, while controlling and managing inventory and logistics.
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
• Takes ownership of the inventory management and responsible for stock accuracy.
• Proper and periodic inventory monitoring to ensure that stocks in warehouse or moving in / out are always in order – periodically spot checks the following:
  • Correct data entered into system i.e. item, weightage, expiry date and so on
  • Accurate stocks being loaded into trucks according to the delivery order
  • Correct items are located at designated pick faces as per system
• Monitoring order via system and ensure pick faces are allocated with sufficient and accurate SKUs. Continuously monitor picking accuracy and efficiency. Monitoring and guide Supervisors to ensure they are competently managing their subordinates:
  • Accuracy and efficiency management – inbound, picking and outbound
  • Periodically monitors foreign workers to ensure they are completing their duties instead of missing elsewhere
  • Report any disciplinary breaches to superior
• Ensure satisfactory warehouse cleanliness at all times and not only during audit periods.
• Ensure that all returned items (RMA) are processed into the system and relocated to their proper location.
• Ensure that all expired returned items are disposed of properly.
• Proper warehouse shutdown management:
  • All storage and pick faces must be locked and secured
  • No stock items left in the loading / unloading bays
  • Warehouse has been cleaned of any debris or waste
  • All necessary electronics and lightings have been shut down
• Daily inbound update in the management group.
• Manage weekly cycle counts for fast moving, high value and ad-hoc slow-moving items.
• Monthly submission of housekeeping checklist to QA.
• Work together with the management for any improvement in the warehouse system/management.

Requirements

• Minimum Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field.
• At least 3-5 years of working experience in warehouse, logistics, or distribution operation, preferably in a supervisory or managerial role.
• Strong knowledge of warehouse management system (WMS) and inventory systems.
• Good understanding of stock control, cycle counting, picking systems, and storage planning.
• Ability to analyze workflows, space utilization and manpower planning.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong leadership abilities with experience supervising or managing team.
• Ability to train, guide and monitor warehouse staff, including foreign worker.
• Excellent problem‑solving skills with the ability to make quick operational decisions.
• Strong planning, organizing and multitasking abilities.
• Good verbal and written communication skills.
• Ability to coordinate effectively with internal teams such as customer service, QA, procurements, operations, and management.
• Strong reporting skills for daily, weekly and monthly updates (inbound, cycle count, housekeeping checklist, stock accuracy & etc).<
• Good knowledge of warehouse safety standards, regulations and legal requirements.
• Ability to ensure compliance with SOPs, safety guidelines, inventory rules, and audit requirements.
• High level of responsibility and ownership, especially in inventory accuracy and warehouse shutdown management.
• Detail oriented, disciplined and committed to maintaining cleanliness and stock integrity.
• Able to work under pressure and meet tight timelines.
• Strong sense of integrity, accountability and teamwork.