Branch Leader: Drive Growth & Exceptional Service

Alliance Bank Malaysia Berhad; Bukit Bakri; On-site; MYR 80,000 - 110,000; Full time

Job summary

A prominent financial institution is seeking a Senior Branch Manager in Bukit Bakri, Johor, to lead branch operations and ensure exceptional service quality. You will be responsible for team management, business growth, and maintaining operations in compliance with banking standards. The ideal candidate will have at least 5 years of experience in managing branches within the financial sector and will possess strong leadership skills. This role offers the opportunity to significantly impact customer experience and branch performance.

Qualifications

• At least 5 years working/managing branches in the financial industry.
• Experience leading a team in sales and service roles.

Responsibilities

• Plan, organize, direct, and control the business operations of the branch.
• Drive the branch team to meet internal service standards.
• Establish good rapport and seek business opportunities with customers.

Skills

Customer Service / Service Quality

Time Management

Flexibility to Change

Leadership

Communication

Planning / Organization

Delegation / Monitoring / Coaching

Proactive / Initiative

Problem Solving / Decision Making / Analytical Thinking

Education

University degree in relevant disciplines

Qualified Financial Planner – CFP

Certified – FIMM, CEILI, IPPC

Job description

A prominent financial institution is seeking a Senior Branch Manager in Bukit Bakri, Johor, to lead branch operations and ensure exceptional service quality. You will be responsible for team management, business growth, and maintaining operations in compliance with banking standards. The ideal candidate will have at least 5 years of experience in managing branches within the financial sector and will possess strong leadership skills. This role offers the opportunity to significantly impact customer experience and branch performance.