Branch Admin Officer

Habib Retail; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent retail company in Malaysia is seeking a dedicated Branch Admin Officer to provide excellent customer service in a fast-paced retail environment. The role involves processing transactions accurately, issuing receipts, handling inquiries, and maintaining documentation. Successful candidates will have a minimum SPM qualification, strong attention to detail, and good communication skills in both Bahasa Malaysia and English. Shift work on weekends and public holidays may be required.

Qualifications

• Minimum SPM qualification with 1–2 years of working experience.
• Strong attention to detail and mathematical skills.
• Good communication skills in both Bahasa Malaysia and English.

Responsibilities

• Scan and process customer purchases accurately.
• Respond to customer inquiries regarding products and promotions.
• Issue receipts, refunds, credits, or change to customers.

Skills

Customer service

Attention to detail

Mathematical skills

Communication in Bahasa Malaysia

Communication in English

Education

SPM qualification

Job description

Are you passionate about delivering excellent customer service and ensuring smooth transactions? We are looking for a dedicated Branch Admin Officer to join our team at Habib Jewels. This role is perfect for individuals who are detail‑oriented, enjoy working in a fast‑paced retail environment, and have a positive attitude.

Job Responsibilities

• Scan and process customer purchases accurately.
• Ensure prices and quantities are correct.
• Accept payments via cash, credit card, vouchers, or other methods.
• Issue receipts, refunds, credits, or change to customers.
• Respond to customer inquiries regarding products, promotions, and item locations.
• Handle complaints professionally and process refunds or exchanges.
• Maintain a clean and organized workspace.
• Perform all cashiering transactions and duties efficiently.
• Ensure daily cash and system transactions tally.
• Submit required reports accurately and on time to Branch Manager and HQ.
• Maintain systematic filing and accurate documentation.
• Handle relevant administrative tasks and operate computer systems.

Requirements

• Minimum SPM qualification with 1–2 years of working experience.
• Fresh graduates with an accounting background are encouraged to apply.
• Strong attention to detail and mathematical skills.
• Detail-oriented and meticulous with good calculation skills.
• Good communication skills in both Bahasa Malaysia and English.
• Knowledge in finance or accounting is an advantage, or ability to learn quickly.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.
• Candidates have full working rights for Malaysia.

Grow with us and be part of our culture. Shortlisted candidates will be receiving a call from our HR team within a week!