Billing Executive

Sudong Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services provider in Malaysia is seeking a Senior Billing Executive to lead the billing team and manage customer enquiries. The successful candidate will oversee billing processes, improve operational efficiency, and support digital transformation initiatives. A Bachelor's degree in Finance, Accounting, or IT, along with leadership experience and proficiency in automation tools, is required. Join us to make a significant impact in the financial services industry!

Qualifications

• 3-5 years of experience in billing system management, preferably with team leadership experience.
• 1-2 years of exposure to automation tools.
• Bachelor's Degree in a relevant field.

Responsibilities

• Lead the team in managing corporate and consumer customer enquiries/complaints.
• Investigate irregularities and escalate issues accordingly.
• Support digital transformation projects using RPA and other tools.

Skills

Proficient in Microsoft Excel

Strong analytical skills

Effective communication skills

Leadership qualities

Digital savvy

Education

Bachelor's Degree in Finance/ Accounting/ IT/ Business or equivalent

Tools

UI Path

Power Automate

Python

SQL

Job description

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Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.

Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.

Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Senior Billing Executive oversees the Billing KL Hub: Bill Enquiries and Split Billing, as well as investigations and reconciliation activities. The role oversees the support for Consumer Operations by investigating and resolving customer enquiries and complaints. Acting as Team Lead, this position guides the team in assisting Account Managers with managing corporate customer requirements, complaints, and enquiries. Additionally, the Senior Billing Executive serves as a Subject Matter Expert, providing billing advice to various internal stakeholders.

Make an Impact by:

Consumer and Corporate Support

Lead the team in managing Corporate Customers’ requirements, including explaining/ educating the Account Managers on processes, requirements, system limitations and workaround.

Lead the team in managing consumer customers enquiries/ complaints and investigating of error.

Investigate irregularities detected and resolve operational issues and feedback brought to the team’s attention with necessary escalation to the Manager/ Director. Work closely with the Billing Error team should a mass error is found.

Ensure billing functions are executed within the stipulated deadlines or/and customer’s specifications

Work independently, manage tight schedules and manage Amdocs/ Accenture/ IT to ensure that they are efficient in resolving incidents raised.

Ensure documentation on operation processes & procedures are properly updated, maintained and available for use.

Ensure proper housekeeping of documents for reference and audit purposes.

Process Improvement

Review processes, identify gaps and recommend enhancement within the area to increase efficiency and productivity.

Support digital transformation, involve in digitalisation projects and automation of work processes using RPA/ Power automate/ Phyton/ Macro, etc.

Constantly seek out and harness technology and automation to deliver solutions to enhance user experience.

Project leader for any enhancement and RPA project.

Supervisory & Training

Lead, support and motivate team leads and members to achieve individual and team targets.

Provide comprehensive training to team members and reporting staff for succession planning and back-up.

Cover Manager to manage Consumer and Corporate support matters during her absence.

Any other projects/ duties assigned by the Manager.

Skills for Success:

Bachelor's Degree in Finance/ Accounting/ IT/ Business or equivalent.

Preferably minimum 3-5 years working experience for billing system with the experience of leading a team.

Preferably minimum 1-2 years of exposure to Automation tools – UI Path, Power Automate, Python, SQL.

Highly proficient in Microsoft Excel and Microsoft Office.

Strong analytical skills, eye for detail, meticulous and digital savvy.

Possess effective communication skills to deal with stakeholders.

Strong leadership quality, proactive and a team player.

Able to write and communicate clearly in English.

Join us on our mission to continue defining the future of financial services. Apply Now!

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• How many years' experience do you have as a Billing Executive?
• Do you have reconciliations experience?
• How many years' experience do you have as a manager / team lead?
• Which of the following Microsoft Office products are you experienced with?
• How much notice are you required to give your current employer?
• Are you willing to undergo a pre-employment background check?