Billing Coordinator

Sierra Wireless; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A telecommunications company in Ipoh is seeking a Billing Coordinator responsible for managing billing operations, coordinating with departments for accurate invoicing, and resolving billing issues. The ideal candidate should have strong analytical skills, attention to detail, and a minimum of 3 years' experience in a similar role. This position demands proactive problem-solving and excellent communication skills.

Qualifications

• 3+ years' experience of working on a Billing Coordinator or similar position.
• Able to manage multiple tasks in a high-volume environment.
• Proactive and committed to learning.

Responsibilities

• Collect and record billing data accurately and promptly.
• Review and analyze incoming billing requests and queries.
• Respond to customer billing inquiries with professionalism.

Skills

Attention to detail

Problem-solving

Communication skills

Analytical thinking

Education

Diploma/Degree or equivalent in any field

Tools

Accounting and customer account management software

Job description

Job Summary:

The Billing Coordinator is responsible for managing and executing the billing operations of the company. This role involves coordinating with multiple departments to ensure accurate invoicing, resolving billing issues, and maintaining accurate billing records. The ideal candidate has strong attention to detail, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Collect and record billing data accurately and promptly.
• Validate sales order information and clarify discrepancies or inconsistencies.
• Review and analyze incoming billing requests, modification requests, and related queries.
• Process special handling invoices and billing adjustments with proper approvals, following company guidelines.
• Work closely with Finance and Sales teams to ensure accurate accounts receivable.
• Liaise with internal and external departments to gather required documents and ensure timely billing.
• Responding to customer billing inquiries and disputes with professionalism and accuracy.
• Use accounting and customer account management software efficiently for billing tasks.
• Reconcile sales orders with billing data to ensure accuracy and completeness.
• Meet all daily and monthly billing deadlines with efficiency.
• Work with internal and external auditors on walkthroughs and process optimizations
• Participate in billing-related projects.
• Perform other ad hoc tasks or projects as assigned by management.

Minimum Qualifications:

• Candidate must possess a Diploma/Degree or equivalent in any field.
• 3+ years' experience of working on a Billing Coordinator or other similar position.
• Proactive and committed to learning.
• Analytical thinking and problem solving.
• Excellent verbal and written communication skills.

• Able to manage multiple tasks in a high-volume environment.
• Attention to details, proactive and able to work independently with minimal supervision.