Bilingual Training Coach – Malay/English | BPO

Teleperformance International; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global business services provider in Penang, Malaysia is seeking a Trainer to support the Customer Service team. The Trainer will share expertise, provide guidance, and ensure performance standards are met. Responsibilities include facilitating training for new hires, conducting knowledge tests, and coaching team members. Candidates should have a Bachelor's Degree or equivalent experience, proficiency in Malay and English, and at least 2 years of training experience in a BPO setting.

Qualifications

• Minimum of 2 years training experience in a BPO setting.
• Working experience with a premium account is preferred.
• Typing speed of 30 WPM.

Responsibilities

• Facilitate a new hire class during pre-process and process training.
• Create and facilitate knowledge tests.
• Coach new hire Specialists on their training performance.

Skills

Proficiency in Malay and English

Training experience in a BPO setting

Knowledge of instructional design

MS Office proficiency

Education

Bachelor's Degree or equivalent experience in a call centre or business-related field

Job description

A global business services provider in Penang, Malaysia is seeking a Trainer to support the Customer Service team. The Trainer will share expertise, provide guidance, and ensure performance standards are met. Responsibilities include facilitating training for new hires, conducting knowledge tests, and coaching team members. Candidates should have a Bachelor's Degree or equivalent experience, proficiency in Malay and English, and at least 2 years of training experience in a BPO setting.