Bilingual Mandarin/English Customer Service Specialist (Rotational Shifts)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a reliable Customer Service Representative to manage inquiries and ensure a smooth customer experience. The role includes handling customer needs while exceeding KPIs and requires fluency in Mandarin and English. Candidates should be comfortable with rotational shifts and fresh graduates are welcome to apply. This position offers a great opportunity to develop customer relations skills in a supportive work environment.

Qualifications

• Comfortable with rotational shifts.
• Able to work during public holidays.
• Fresh graduates are welcome to apply.

Responsibilities

• Serve as the primary contact for customers.
• Handle customer needs and identify opportunities for additional services.
• Meet or exceed all contractual KPIs.
• Track and document complex issues.
• Participate in initiatives to improve customer satisfaction.

Skills

Customer-oriented

Empathy

Active listening

Critical thinking

Fluent in Mandarin

Fluent in English

Education

Diploma or equivalent

Job description

A leading customer service provider in Kuala Lumpur is seeking a reliable Customer Service Representative to manage inquiries and ensure a smooth customer experience. The role includes handling customer needs while exceeding KPIs and requires fluency in Mandarin and English. Candidates should be comfortable with rotational shifts and fresh graduates are welcome to apply. This position offers a great opportunity to develop customer relations skills in a supportive work environment.