Bilingual Mandarin Customer Service Representative

Agensi Pekerjaan JobScoper Sdn. Bhd.; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent recruitment agency in Petaling Jaya seeks a Customer Support Specialist to assist customers through phone, email, or chat. The role requires strong communication skills in Mandarin and English and offers a 5-day workweek with rotational shifts. Fresh graduates are welcome to apply. Enjoy a competitive salary with additional allowances for overall earning enhancement.

Benefits

Basic salary plus additional allowances

Various job opportunities with multiple clients

Qualifications

• Fresh graduates welcome (SPM accepted).
• Strong communication skills in Mandarin and English (verbal and written).
• Willing to work in Rotational Shift - 24/7.

Responsibilities

• Assist and solve customer inquiries via phone, email, or live chat.
• Provide accurate information on availability, pricing, and policies.
• Respond promptly to customer complaints and resolve issues according to SOP.
• Adhere to company policies, data privacy regulations, and standard operating procedures.

Skills

Verbal Communication Skills

Chinese Language

Education

High school diploma or equivalent

Bachelor’s degree

Job description

This job is about helping customers by answering questions over the phone, email, or chat. You might like this job because it involves solving problems and communicating in Mandarin, all while following company rules. Enjoy a 5-day workweek!

• Assist and solving customers enquiries via phone, email, or live chat.
• Provide accurate information on availability, pricing, and policies.
• Customer Support: Respond promptly to customer complaints and Resolve issues according to SOP
• Compliance: Adhere to company policies, data privacy regulations, and standard operating procedures.

Job Requirements

• Educational Qualifications: Fresh-graduate welcome (SPM welcome), high school diploma or equivalent; bachelor’s degree is a plus.
• Skills & Experience: Strong communication skills in Mandarin and English (both verbal and written).
• Willing work in Rotational Shift - 24/7.

Skills

Verbal Communication Skills

Chinese Language

Company Benefits

Most of our positions offering not only basic salary, but also comes with additional allowances to boost your overall earning!

We have multiple clients which means more great job opportunities!

To be the leading global talent partner, connecting outstanding individuals with organizations to foster mutual success and growth.