Bilingual Logistics Customer Care Specialist (Malay/English)

Summitnext Technologies; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A BPO and Technology Solutions provider is seeking a Customer Service Specialist in Sungai Petani, Malaysia. You will be responsible for supporting clients in the logistics industry by responding to inquiries and resolving complaints. The ideal candidate should have excellent communication skills in English and Malay, hold a diploma or higher, and have a customer-oriented mindset. This full-time role offers a basic salary of RM2000 with performance incentives and various benefits including EPF and professional development opportunities.

Benefits

EPF, Socso

Birthday Leave

Maternity leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.
• Ability to work in a fast-paced working environment.

Responsibilities

• Respond to customer inquiries and obtain customer information.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Pleasant interpersonal skills

Ability to work under pressure

Education

Diploma and above

Tools

Office software proficiency

Job description

A BPO and Technology Solutions provider is seeking a Customer Service Specialist in Sungai Petani, Malaysia. You will be responsible for supporting clients in the logistics industry by responding to inquiries and resolving complaints. The ideal candidate should have excellent communication skills in English and Malay, hold a diploma or higher, and have a customer-oriented mindset. This full-time role offers a basic salary of RM2000 with performance incentives and various benefits including EPF and professional development opportunities.