Bilingual Japanese/English Customer Support Specialist

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Representative fluent in Japanese and English. The role involves assisting clients through phone, email, and chat, while ensuring high levels of customer satisfaction. Candidates should have strong communication skills and a customer-focused mindset. Preferred qualifications include a diploma or degree in a related field, along with experience in customer service and proficiency in Microsoft Office and CRM software.

Qualifications

• Fluency in both Japanese and English required.
• Previous customer service experience preferred.
• Proficiency in Microsoft Office is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product and service information.
• Resolve customer complaints promptly.

Skills

Fluency in Japanese

Fluency in English

Strong communication skills

Excellent problem-solving abilities

Customer-focused mindset

Ability to work independently

Education

Diploma or equivalent

Degree in a related field

Tools

Microsoft Office Suite

CRM software

Job description

A leading recruitment agency is seeking a Customer Support Representative fluent in Japanese and English. The role involves assisting clients through phone, email, and chat, while ensuring high levels of customer satisfaction. Candidates should have strong communication skills and a customer-focused mindset. Preferred qualifications include a diploma or degree in a related field, along with experience in customer service and proficiency in Microsoft Office and CRM software.