Bilingual Japanese-English Analyst – Data & Support

Hitachi Vantara Corporation; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global data solutions provider in Kuala Lumpur is seeking a customer support representative who is fluent in English and Japanese. This role involves handling customer inquiries, creating and managing cases in CRM, and working collaboratively in a fast-paced environment. Ideal candidates will have strong communication skills and experience in customer service. This opportunity promotes diversity and values innovation.

Benefits

Flexible work arrangements

Industry-leading benefits

Support for health and wellbeing

Qualifications

• Educated to degree level or equivalent in required languages.
• Experience in call centre and customer service environments.
• Ability to operate in a busy environment.

Responsibilities

• Handle incoming and outgoing calls in required languages.
• Create cases in CRM following SOPs.
• Manage calls and case follow-ups effectively.

Skills

Fluent in English and Japanese

Strong communication skills

Team player

Customer service experience

Professional telephone manner

Education

Degree or equivalent experience

Tools

CRM systems

Microsoft Office

Salesforce

Job description

A global data solutions provider in Kuala Lumpur is seeking a customer support representative who is fluent in English and Japanese. This role involves handling customer inquiries, creating and managing cases in CRM, and working collaboratively in a fast-paced environment. Ideal candidates will have strong communication skills and experience in customer service. This opportunity promotes diversity and values innovation.