Bilingual Game Support Specialist (English/Mandarin)

Side; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic customer support company in Kuala Lumpur seeks a bilingual Customer Support Specialist fluent in English and Mandarin. Responsibilities include handling customer inquiries via social media and email while resolving technical issues. Candidates should show a passion for gaming, strong analytical skills, and experience in customer service is a plus. The role requires working on weekends and public holidays, and offers benefits such as medical reimbursement and transport allowance.

Benefits

Medical Reimbursement

Transport allowance

Qualifications

• Excellent command of English or Mandarin.
• Ability to work weekends and public holidays.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer support via email, chat, and social media.
• Identify and resolve technical issues.
• Escalate real-time problems to the supervisor.
• Translate between Mandarin and English.

Skills

Fluent English

Fluent Mandarin

Customer service skills

Analytical skills

Gaming knowledge

Job description

A dynamic customer support company in Kuala Lumpur seeks a bilingual Customer Support Specialist fluent in English and Mandarin. Responsibilities include handling customer inquiries via social media and email while resolving technical issues. Candidates should show a passion for gaming, strong analytical skills, and experience in customer service is a plus. The role requires working on weekends and public holidays, and offers benefits such as medical reimbursement and transport allowance.