Bilingual CX Expert - English & Mandarin

University of Cyberjaya; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading higher education institution in Malaysia is seeking a Customer Service professional fluent in both English and Mandarin to enhance its services. In this full-time role, you will respond to inquiries from students and other stakeholders via various channels, resolving issues and providing vital information about academic programmes. The ideal candidate should possess strong problem-solving and communication skills, and a collaborative approach. Competitive salary and benefits are included.

Benefits

Competitive salary and benefits package

Opportunities for career development

Supportive work environment

Access to state-of-the-art facilities

Qualifications

• Fluency in English and Mandarin, with excellent verbal and written communication skills.
• Previous experience in a customer-facing role, preferably in a call centre.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to inquiries and requests from students and customers via phone, email, and chat.
• Provide information about the university’s academic programmes and policies.
• Resolve customer issues and complaints in a professional manner.

Skills

Fluency in English

Fluency in Mandarin

Strong problem-solving

Time management

Team-oriented

Job description

A leading higher education institution in Malaysia is seeking a Customer Service professional fluent in both English and Mandarin to enhance its services. In this full-time role, you will respond to inquiries from students and other stakeholders via various channels, resolving issues and providing vital information about academic programmes. The ideal candidate should possess strong problem-solving and communication skills, and a collaborative approach. Competitive salary and benefits are included.