Bilingual Customer Support Specialist (Mandarin/English)

Bytewave Technology Solutions; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology provider in Johor is seeking a Customer Support representative to handle inbound calls and assist customers with product information, troubleshooting, and complaints. The ideal candidate will have experience in customer service, strong communication skills in Mandarin and English, and a proactive attitude towards improving customer experience. This role offers competitive salary, performance-based bonuses, and opportunities for career advancement in a friendly team environment.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career advancement

Friendly team environment

Modern office with comfortable conditions

Qualifications

• 1-2 years of experience in customer service or call center environment.
• Ability to listen actively and communicate clearly.
• Proficient in Mandarin and English, effective in verbal and written communication.
• Adaptable and resilient under pressure.

Responsibilities

• Handle inbound customer calls and queries concerning products and troubleshooting.
• Provide timely and empathetic customer support.
• Escalate complex issues to the appropriate team members.
• Maintain records of customer interactions and feedback.
• Identify opportunities to enhance customer experience.

Skills

Strong communication skills

Problem-solving abilities

Interpersonal skills

Customer service orientation

Ability to communicate in Mandarin and English

Job description

A leading technology provider in Johor is seeking a Customer Support representative to handle inbound calls and assist customers with product information, troubleshooting, and complaints. The ideal candidate will have experience in customer service, strong communication skills in Mandarin and English, and a proactive attitude towards improving customer experience. This role offers competitive salary, performance-based bonuses, and opportunities for career advancement in a friendly team environment.