Bilingual Customer Support (EN/JPN) – Level 1

Tap Growth ai; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service firm in Petaling Jaya is seeking a dedicated Customer Service Support Lvl 1 representative who is bilingual in English and Japanese. The candidate will respond to inquiries, assist with product questions, and resolve complaints while delivering exceptional customer service. Candidates should have at least 2 years of experience in customer support, strong problem-solving abilities, and familiarity with CRM systems. This full-time role offers a competitive salary with additional allowances and operates on a 24/7 shift system.

Benefits

Night shift allowance

Holiday allowance

Language allowance

Bonus

Qualifications

• 2 years of experience in customer service or support roles is required.
• Japanese native with business conversation level English skills.
• Basic PC operation skills and communication skills are necessary.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in English and Japanese.
• Assist customers with product-related questions and troubleshooting.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.
• Collaborate with team members to achieve service goals.

Skills

Bilingual proficiency in English and Japanese

Strong problem-solving abilities

Attention to detail

Excellent interpersonal skills

Tools

CRM software

Job description

A customer service firm in Petaling Jaya is seeking a dedicated Customer Service Support Lvl 1 representative who is bilingual in English and Japanese. The candidate will respond to inquiries, assist with product questions, and resolve complaints while delivering exceptional customer service. Candidates should have at least 2 years of experience in customer support, strong problem-solving abilities, and familiarity with CRM systems. This full-time role offers a competitive salary with additional allowances and operates on a 24/7 shift system.