Bilingual Customer Service Rep – Mandarin/English (Finance)

Talent Recruit; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service Representative based in KL Sentral, Kuala Lumpur. This role involves providing exceptional service to clients via phone, chat, and email, promoting products, and assisting with account setups. Candidates should be bilingual in Mandarin and English, with at least 2 years of customer service experience in the financial industry. This position offers opportunities for career growth and development.

Qualifications

• At least 2 years of Customer Service experience in the financial/trading industry.
• Must have strong verbal and written communication skills.
• Enthusiastic about customer service, analysis and problem solving.

Responsibilities

• Provide clients with best-in-class service on phone, chats, and email.
• Self manage outbound call campaigns to provide added value services.
• Promote sales for the company's products and services.
• Assist clients in opening individual trading accounts and guide on platforms.
• Conduct KYC to understand client financial backgrounds.

Skills

Fluent in Mandarin

Fluent in English

Strong communication skills

Critical thinking

Problem solving

Education

Diploma / Degree in any field

Job description

A leading financial services provider is seeking a Customer Service Representative based in KL Sentral, Kuala Lumpur. This role involves providing exceptional service to clients via phone, chat, and email, promoting products, and assisting with account setups. Candidates should be bilingual in Mandarin and English, with at least 2 years of customer service experience in the financial industry. This position offers opportunities for career growth and development.