Barista /Team Member

5G-Starlink Pte.; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading café chain in Malaysia is seeking a friendly and motivated Team Member to join their outlet. The role involves serving premium coffees and teas while providing personalized customer service. Responsibilities include maintaining a clean environment, answering queries, and exceeding sales targets. Ideal candidates should have a passion for quality service and teamwork. This position offers an opportunity to grow within a dynamic team in a fast-paced retail environment.

Qualifications

• Ability to provide friendly, individualized attention to each customer.
• Motivated to ensure quality and consistent product.
• Strong understanding of coffee and tea products.

Responsibilities

• Serve products with friendly attention towards each customer.
• Maintain efficient and friendly service standards.
• Participate in sales promotions and answer customer queries.
• Restock shelves and maintain a clean workspace.

Skills

Customer service

Sales

Product knowledge

Teamwork

Motivation

Job description

Job Responsibility

The Team Member is responsible for serving all products with friendly, individualized attention towards each customer. He or She is also responsible for educating customers about our premium coffees and teas. The Team Member will fulfill any other duties the Outlet Manager, Assistant Manager or Management Trainee assigns and will represent The Coffee Bean & Tea Leaf in a professional manner.

The Team Member is responsible for maintaining the key business areas listed below:

Sales & Customer Service

Maintain a Profitable And Reputable Outlet By

• Accurately bring sales orders into the cash register and count back charge to customers in courteous and friendly manner.
• Maintain efficient, friendly service standards at all times.
• Participate in all sales promotions effectively and efficiently.
• Politely answer the telephone & customer questions.
• Report all customer complaints to the Manager on duty.
• Respond pro-actively to prevent customer service situations.
• Safely handle all hot and cold drinks during drink preparation.
• Verbally receive and call back customer orders in a friendly manner.
• Meet and exceed sales target, and surpass customer expectation on each occasion.

Store Operations

Maintain an efficient and a smooth operation and work environment by:

• Arrange items on the magazine racks, the table and static displays.
• Check display items on the shelf, to ensure that products are within the expiry period.
• Inform the manager on duty of any operational inconsistencies.
• Replenish necessary items at the condiments stand.
• Report all employee accidents to the manager on duty.
• Restock shelves when necessary.
• Routinely clean the bar area, floor, grinders, taking out trash, etc.
• Run errands when needed.
• Update the brew of the day and other information on the public information boards.
• Work special events as needed.
• Create an environment conducive for attaining monthly sales targets.

Job Requirements

Employee Development

• Maintain a high level of motivation to ensure quality and consistent product.
• Maintain positive company morale.
• Perpetuate company philosophy and culture.
• Assist in overall coordination of catering, events and functions.
• Contribute to a conducive and pleasant working environment.

Product Knowledge

Deliver a Consistent Quality Product By

• Maintain the highest quality, consistent product standards.
• Strictly adhere to SOPs and all drink and gourmet items.
• Maintain the highest standards of products that The Coffee Bean & Tea Leaf stands for.

Job Responsibility

The Team Member is responsible for serving all products with friendly, individualized attention towards each customer. He or She is also responsible for educating customers about our premium coffees and teas. The Team Member will fulfill any other duties the Outlet Manager, Assistant Manager or Management Trainee assigns and will represent The Coffee Bean & Tea Leaf in a professional manner.

The Team Member is responsible for maintaining the key business areas listed below:

Sales & Customer Service

Maintain a Profitable And Reputable Outlet By

• Accurately bring sales orders into the cash register and count back charge to customers in courteous and friendly manner.
• Maintain efficient, friendly service standards at all times.
• Participate in all sales promotions effectively and efficiently.
• Politely answer the telephone & customer questions.
• Report all customer complaints to the Manager on duty.
• Respond pro-actively to prevent customer service situations.
• Safely handle all hot and cold drinks during drink preparation.
• Verbally receive and call back customer orders in a friendly manner.
• Meet and exceed sales target, and surpass customer expectation on each occasion.

Store Operations

Maintain an efficient and a smooth operation and work environment by:

• Arrange items on the magazine racks, the table and static displays.
• Check display items on the shelf, to ensure that products are within the expiry period.
• Inform the manager on duty of any operational inconsistencies.
• Replenish necessary items at the condiments stand.
• Report all employee accidents to the manager on duty.
• Restock shelves when necessary.
• Routinely clean the bar area, floor, grinders, taking out trash, etc.
• Run errands when needed.
• Update the brew of the day and other information on the public information boards.
• Work special events as needed.
• Create an environment conducive for attaining monthly sales targets.