Banquet Operations Lead | Elevate Guest Dining Experience

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 30,000 - 40,000; Full time

Job summary

A luxury hotel group in Malaysia is seeking a Senior Captain - Banquet Operations to deliver exceptional dining experiences with high-quality service. The ideal candidate will have at least 3 years of experience in the Hotel or F&B Service Industry, strong leadership abilities, and excellent communication skills in English and Chinese. The position offers opportunities for personal growth and a supportive workplace environment.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• At least 3 years of relevant experience in the Hotel or F&B Service Industry.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Deliver high-quality service to guests and ensure their satisfaction.
• Ensure smooth operation of the assigned work section.
• Maintain cleanliness and readiness of the section before and after service.
• Gather guest feedback for continuous improvement.

Skills

Leadership skills

Interpersonal skills

Problem-solving skills

Customer-oriented

Job description

A luxury hotel group in Malaysia is seeking a Senior Captain - Banquet Operations to deliver exceptional dining experiences with high-quality service. The ideal candidate will have at least 3 years of experience in the Hotel or F&B Service Industry, strong leadership abilities, and excellent communication skills in English and Chinese. The position offers opportunities for personal growth and a supportive workplace environment.