Banking Recovery Lead

Sperton Global AS; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services company based in Kuala Lumpur is seeking an experienced application support professional with at least 10 years in the industry. The ideal candidate will have strong technical skills in core banking, payments, and data warehousing, as well as experience with SQL, Oracle, and Linux systems. This role requires leadership abilities and a commitment to service excellence. Join a dynamic team to enhance service delivery and drive continuous improvement within the organization.

Qualifications

• Minimum 10 years in application support, with at least 6 years in banking.
• Independent, proactive, and excellent communicator.

Responsibilities

• Monitor, resolve, and escalates system issues.
• Conduct root cause analysis and implement permanent fixes.
• Review and oversee system changes without disruption.
• Ensure SLA compliance and deliver performance reports.
• Mentor junior staff and coordinate team operations.
• Optimize processes and train staff on new systems.

Skills

Incident Management

Problem Management

Change Management

Service Excellence

Leadership

Continuous Improvement

Core Banking

Payments (SWIFT, ACH, RTGS)

Data Warehousing

SQL

Oracle

Unix/Linux

Windows Server

AS400

ITIL Methodology

Scripting

Cloud Platforms (AWS, Azure, GCP)

Education

Degree in Computer Science/Engineering or related field

Tools

ITRS Geneos

Splunk

Job description

Key Responsibilities

• Incident Management: Monitor, resolve, and escalates system issues.

• Problem Management: Conduct root cause analysis and implement permanent fixes.

• Change Management: Review and oversee system changes without disruption.

• Service Excellence: Ensure SLA compliance and deliver performance reports.

• Leadership: Mentor junior staff and coordinate team operations.

• Continuous Improvement: Optimize processes and train staff on new systems.

Requirements

• Degree in Computer Science/Engineering or related field.

• Minimum 10 years in application support, with at least 6 years in banking.

• Strong knowledge of core banking, payments (SWIFT, ACH, RTGS), data warehousing.

• Hands‑on with SQL, Oracle, Unix/Linux, Windows Server, AS400.

• Familiarity with monitoring tools like ITRS Geneos, Splunk.

• Bonus: ITIL methodology, scripting, cloud platforms (AWS, Azure, GCP).

• Independent, proactive, and excellent communicator.