Banking Operations & Customer Service Executive

Hong Leong Bank Berhad; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major financial institution in Selangor is looking for an Operation & Customer Service Executive. The role involves engaging with walk-in customers for transaction processing, providing superior customer service, and recommending bank products. Candidates should possess customer interaction, cash handling, and transaction processing experience. This position is ideal for fresh graduates or those with prior experience in the financial sector, emphasizing integrity, professionalism, and strong communication skills. The role offers a dynamic work environment.

Qualifications

• Related working experience in a financial institution or related field.
• Possess customer interaction, cash handling, transaction processing, sales experience.

Responsibilities

• Engage with walk-in customers for transaction processing and sales.
• Provide superior customer service and contribute to customer satisfaction scores.
• Process transactions in a timely and accurate manner.
• Maintain confidentiality of customer and Bank’s information.

Skills

Customer interaction skills

Cross selling skills

Communication skills

Integrity and accountability

Education

Malaysian citizen

Fresh graduates or candidates with relevant work experience

Job description

A major financial institution in Selangor is looking for an Operation & Customer Service Executive. The role involves engaging with walk-in customers for transaction processing, providing superior customer service, and recommending bank products. Candidates should possess customer interaction, cash handling, and transaction processing experience. This position is ideal for fresh graduates or those with prior experience in the financial sector, emphasizing integrity, professionalism, and strong communication skills. The role offers a dynamic work environment.