Bank Telesales Executive (FRESH GRADUATES)

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm in Kuala Lumpur is seeking a dedicated individual to handle client acquisition and engagement. This role involves acquiring new customers through tele-calling and fostering relationships with existing clients to promote various banking products. Successful candidates will demonstrate strong communication skills, resilience, and goal-oriented behavior. A familiarity with digital banking platforms is advantageous. The position offers a competitive salary plus performance-based commission.

Benefits

RM3,000 - RM4,500 monthly

Performance-Based Commission

Qualifications

• Proficient in acquiring new customers via outbound tele-calling.
• Ability to deepen relationships and promote cross-selling of banking products.
• Experience in following up on leads to convert into successful sales.

Responsibilities

• Achieve individual and team sales targets consistently.
• Conduct needs-based conversations to recommend suitable financial solutions.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Strong communication and interpersonal skills

Goal-oriented attitude

Familiarity with digital banking platforms

Fluency in English

Job description

Key Responsibilities

• Client Acquisition & Engagement
• Acquire new customers via outbound tele‑calling.
• Engage existing clients to deepen relationships and promote cross‑selling or up‑selling of banking products (e.g., credit cards, personal loans).
• Follow up on online leads and form drop‑offs to convert into successful sales.
• Sales Execution
• Achieve individual and team sales targets consistently.
• Conduct needs‑based conversations to recommend suitable financial solutions.
• Ensure accurate and timely data entry of client interactions and sales outcomes in CRM systems.
• Product Knowledge & Compliance
• Maintain up‑to‑date knowledge of retail banking products and digital offerings.
• Ensure compliance with internal policies, regulatory requirements, and the Group’s Code of Conduct.
• Collect and verify client information in accordance with KYC and verification protocols.
• Operational Excellence
• Utilize dialers and lead management systems effectively to maximize productivity.
• Collaborate with internal teams (e.g., Sales Support, Product, Operations) to ensure smooth client onboarding and service delivery.
• Provide feedback on client insights and market trends to improve sales strategies.

Requirements

• Strong communication and interpersonal skills.
• Goal‑oriented with a proactive and resilient attitude.
• Familiarity with digital banking platforms is an advantage.
• Fluency in English.

Perks

• RM3,000 - RM4,500 per month + Performance‑Based Commission