Bank Customer Service Exec [Fresh Grad|

Private Advertiser; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A confidential company in Kuala Lumpur seeks a Customer Service Officer to handle inquiries and complaints regarding banking services. Candidates should be fluent in English, with Mandarin as a plus. Educational requirements include SPM or a diploma, with experience levels varying depending on qualifications. The role includes attractive shift allowances, bonuses, and medical coverage to ensure a supportive workplace.

Benefits

Transport Allowance

Performance Bonus

Medical & Insurance Coverage

Dental & Optical Benefits

Qualifications

• Able to read and write in English.
• 5 years experience for SPM holder, 2 years for Diploma, Fresh Graduates welcome.

Responsibilities

• Handle customer inquiries and complaints regarding banking services.
• Ensure high standard of service delivery on personalized phone services.
• Maintain customer database and fulfill requests.

Skills

Fluent in spoken English

Mandarin (added advantage)

Education

SPM or equivalent

Diploma

Bachelor's Degree

Job description

Responsibilities

Handle SG customer inquiries & complaints regarding banking services and products via phone call.

Ensure highest standard of service delivery on personalized phone services to customers.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Requirements

Fluent in spoken English and able to read & write in English. Mandarin is an added advantage to support Mandarin speaking customer.

SPM holder with 5 years full time working experience, Diploma holder with 2 years full time working experience, Fresh Degree holders are welcome.

Additional Info

Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer only). Junior officer/ Fresh entries latest shift will normally start at noon/end by 12am.

9.5 hours per shift including 1 hour meal break and 0.5 hours comfort break. Rest 2 days mostly combined (may be split too).

Location: Walking Distance from Ampang Park station.

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance.

Basic is up to RM4,500 | RM3,200 - RM3,500 (Fresh Degree Holder).

RM350 Shift Allowance/ up to RM900 if night shift (per month).

RM25 per day → Transport Allowance (start anytime before 7am / end after 12am).

Quarterly KPI Incentives (up to RM2,000) - attendance, ATH, etc.

RM500 Bonus upon confirmation (One time off).

14 days Medical Leave.

Medical & Insurance coverage (including Immediate Family).

Dental & Optical RM400 per annum.

OT claimable upon approval.

Double Pay on Public Holiday.

Performance Bonus and Salary Review in March.