Bank Customer Service Exec [Fresh Grad|

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment firm in Malaysia is seeking a dedicated individual to manage customer inquiries and complaints regarding banking services over the phone. The successful candidate will provide high-quality service response, resolving issues, and maintaining customer databases. Ideal applicants will be fluent in spoken English, while Mandarin proficiency is a plus. The position offers competitive compensation, including basic salary, allowances, incentives, and bonuses.

Benefits

Transport Allowance

Medical & Insurance coverage

Quarterly KPI Incentives

Bonus upon confirmation

Qualifications

• Experience in customer service or call center environment.
• Ability to resolve customer inquiries and complaints.
• Capacity to maintain an up-to-date database.

Responsibilities

• Handle customer inquiries and complaints regarding banking services.
• Ensure high service standards during phone interactions.
• Determine customer requirements and fulfill requests.

Skills

Fluent in spoken English

Able to read & write in English

Mandarin (added advantage)

Education

SPM holder

Diploma holder

Fresh Degree holders

Job description

Handle SG customer inquiries & complaints regarding banking services and products via phone call.

Ensure highest standard of service delivery on personalized phone services to customers.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Requirements

Fluent in spoken English and able to read & write in English. Mandarin is an added advantage to support Mandarin speaking customer.

SPM holder with 5 years full time working experience, Diploma holder with 2 years full time working experience, Fresh Degree holders are welcome.

Additional Info

Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer only)
Junior officer/ Fresh entry's latest shift will normally start at noon/end by 12am.

9.5 hours per shift including 1 hour meal break and 0.5 hours comfort break.
Rest 2 days mostly combined (may be split too)

Location: Walking Distance from Ampang Park station

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Basic is up to RM4,500 | RM3,200 - RM3,500 (Fresh Degree Holder)

RM350 Shift Allowance/ up to RM900 if night shift (per month)

RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)

Quarterly KPI Incentives (up to RM2,000) - attendance, ATH, etc.

RM500 Bonus upon confirmation (One time off)

14 days Medical Leave

Medical & Insurance coverage (including Immediate Family)

Dental & Optical RM400 per annum

OT is claimable upon approval

Double Pay on Public Holiday

Performance Bonus and Salary Review in March

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