Bakery Shop Lead: Customer Service & Inventory Master

Something Bakery (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A local bakery in Kuala Lumpur is seeking an experienced Shop Manager to oversee daily operations. The ideal candidate will have at least 5 years of experience in retail or food service, with strong skills in customer service, inventory management, and sales management. Proficiency in English, Bahasa Malaysia, and Mandarin is essential. This role offers a dynamic work environment and benefits including annual leave, health insurance, and EPF contributions.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 5 years of relevant experience in a retail or food service environment.
• Proficiency in English, Bahasa Malaysia, and Mandarin.
• Strong inventory management skills including stock control and ordering.

Responsibilities

• Assist the Shop Manager in overseeing daily operations.
• Manage and motivate a team of shop staff.
• Maintain optimal inventory levels by monitoring stock.
• Implement and maintain visual merchandising standards.
• Handle customer inquiries and complaints professionally.
• Monitor sales performance and analyze trends.
• Ensure compliance with company policies and safety regulations.

Skills

Customer service

Inventory management

Sales management

Communication in English

Communication in Bahasa Malaysia

Communication in Mandarin

Education

Diploma in any field

Job description

A local bakery in Kuala Lumpur is seeking an experienced Shop Manager to oversee daily operations. The ideal candidate will have at least 5 years of experience in retail or food service, with strong skills in customer service, inventory management, and sales management. Proficiency in English, Bahasa Malaysia, and Mandarin is essential. This role offers a dynamic work environment and benefits including annual leave, health insurance, and EPF contributions.