B2B Customer Support Specialist – Arabic Speaker (9-Month Contract)

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Penang seeks a proactive Customer Support Specialist who is fluent in both English and Arabic. The role involves providing first-line support to B2B clients through various communication channels and resolving inquiries effectively. Ideal candidates will have 1-2 years of customer service experience and strong communication skills. This position is offered on a 9-month renewable contract, suitable for those comfortable in a fast-paced, multicultural environment.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B preferred).
• Proficient in English and Arabic (both written and verbal).
• Comfortable working in a fast-paced, multicultural environment.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Document all customer interactions and feedback within the system.

Skills

Customer service experience

Proficient in English

Proficient in Arabic

Strong communication skills

Problem-solving skills

Job description

A leading customer service provider in Penang seeks a proactive Customer Support Specialist who is fluent in both English and Arabic. The role involves providing first-line support to B2B clients through various communication channels and resolving inquiries effectively. Ideal candidates will have 1-2 years of customer service experience and strong communication skills. This position is offered on a 9-month renewable contract, suitable for those comfortable in a fast-paced, multicultural environment.