AVP, Operations Officer

United Overseas Bank; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Asia seeks an experienced operations manager in Malaysia, Selangor, to oversee daily branch operations. The role involves supervising staff, ensuring compliance, and delivering excellent customer service. Candidates must have a recognized degree and at least 7 years of experience in branch operations. This position offers a chance to contribute to a dynamic team and make a difference in customer banking experiences.

Qualifications

• Minimum 7 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.

Responsibilities

• Responsible for ensuring the smooth running of daily branch operations.
• Manage staff performance and development.
• Maintain high standard of operational control and audit compliance.
• Provide efficient service in meeting customers' banking needs.

Skills

Customer service mindset

Good team player

Interpersonal skills

Communication skills

Problem-solving skills

Education

Recognised Degree in any field

University-Bachelor - Public Relations

Job description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers' banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank's policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Requirements

• A recognised Degree in any field.
• Minimum 7 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Additional Requirements

• English, University-Bachelor - Public Relations

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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