Automotive Service Advisor Upsell, Support & Growth

Jobstreet Malaysia; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable automotive company in Malaysia is seeking a talented Service Advisor/Consultant to join their dynamic team. This full-time position involves providing exceptional customer service and technical support. Responsibilities include managing customer inquiries, collaborating with technical teams, and maintaining service records. The ideal candidate has at least 2 years of experience in a customer-facing role, preferably in the automotive industry, along with strong communication skills. Attractive perks include monthly performance incentives, annual bonuses, and hospitalization coverage.

Benefits

Monthly performance incentive (from RM600 to no ceiling)

Annual increment

Annual bonus (depending on company performance)

Lunch provided

Hospitalization insurance coverage

Uniforms

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
• Commitment to providing exceptional customer service and a drive to exceed customer expectations.

Responsibilities

• Serve as the primary contact for customers, handling inquiries and addressing concerns.
• Assist customers in understanding the service and repair process, providing regular updates.
• Collaborate with the technical team to diagnose and resolve vehicle issues.
• Maintain detailed records of customer interactions and service history.
• Identify opportunities to upsell and cross-sell additional services or products.
• Stay up-to-date with the latest technologies and industry trends.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Critical thinking

Customer relationship management

Willingness to learn

Fluency in English

Fluency in Bahasa Malaysia

Job description

A reputable automotive company in Malaysia is seeking a talented Service Advisor/Consultant to join their dynamic team. This full-time position involves providing exceptional customer service and technical support. Responsibilities include managing customer inquiries, collaborating with technical teams, and maintaining service records. The ideal candidate has at least 2 years of experience in a customer-facing role, preferably in the automotive industry, along with strong communication skills. Attractive perks include monthly performance incentives, annual bonuses, and hospitalization coverage.