AUTOMATION & DIGITALIZATION OPS SPECIALIST

CelcomDigi; Subang Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading telecommunications company in Malaysia is searching for an Automation and Transformation Specialist to spearhead strategic automation initiatives across various retail channels. This role demands significant experience in retail operations and proven success in implementing automated solutions. The candidate will analyze data to track performance, support cross-functional collaboration, and provide training on new automated processes. Join a dynamic team dedicated to innovation in retail technology.

Qualifications

• Minimum degree holder with 8 years of experience in retail operations.
• Proven track record of implementing automation solutions in a retail environment.
• Strong understanding of retail technology trends and emerging automation solutions.

Responsibilities

• Lead strategic retail automation projects, including customer touchpoints.
• Provide expert guidance and act as a trusted advisor to teams.
• Analyze data and track KPIs to measure effectiveness of initiatives.

Skills

Retail operations experience

Automation solutions implementation

Understanding of retail technology trends

Experience in change/transformation

Familiarity with agile methodologies

Education

Degree in relevant field

Job description

Job Overview

CelcomDigi, the merged entity of Celcom and Digi, is looking for an Automation and Transformation Specialist to lead strategic retail automation projects across multiple channels. The role involves solution development, training, KPI tracking, and cross‑functional collaboration.

Responsibilities

• Lead strategic retail automation projects, including customer touchpoints, inventory management, and back‑office processes.
• Spearhead solution development and implementation.
• Provide expert guidance and act as a trusted advisor to empower teams.
• Identify opportunities for automation across the retail channel.
• Implement transformation solutions, ensuring seamless integration with existing systems.
• Develop and conduct comprehensive training plans for store personnel on new automated processes.
• Analyze data and track key performance indicators (KPIs) to measure the effectiveness of post‑automation initiatives.
• Partner with cross‑functional teams (IT, Operations, Marketing) to ensure alignment and successful execution.

Requirements

• Minimum degree holder with 8 years of experience in retail operations, preferably within the telecommunications industry.
• Proven track record of successfully implementing automation solutions in a retail environment.
• Strong understanding of retail technology trends and emerging automation solutions (e.g., AI, chatbots, self‑service kiosks).
• Experience working within fields of retail and/or planning.
• Any experience in change/transformation or cross‑divisional collaboration is a bonus.
• Familiarity with agile project management methodologies.

Next Steps

Thank you for considering this opportunity. After submitting your application, our Talent Acquisition team will review your CV and contact shortlisted candidates for a pre‑screening conversation, interviews, and assessments.

Equal Opportunity Employment

CelcomDigi is an equal opportunity employer and is committed to promoting employment practices that are transparent, objective and fair.