Auto Service Advisor - Customer Care & Diagnostics

Wheelcorp Auto Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider is seeking a Customer Service Advisor to be the primary point of contact for customers. This role involves actively listening to customer concerns, providing solutions, and ensuring smooth communication throughout the service process. Ideal candidates should have previous customer service experience, strong communication skills, and a passion for exceptional service. Join our dynamic team in Malaysia, where you can grow in a supportive environment.

Qualifications

• Previous experience in customer service or automotive service advisor role.
• Ability to engage effectively with customers.
• Capable of diagnosing and resolving customer issues.

Responsibilities

• Serve as the primary point of contact for customers.
• Assist with inventory management and ensure adequate parts availability.
• Process customer payments and handle transactions.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Attention to detail

Multitasking

Tools

Automotive service software

Job description

A leading automotive service provider is seeking a Customer Service Advisor to be the primary point of contact for customers. This role involves actively listening to customer concerns, providing solutions, and ensuring smooth communication throughout the service process. Ideal candidates should have previous customer service experience, strong communication skills, and a passion for exceptional service. Join our dynamic team in Malaysia, where you can grow in a supportive environment.