Associate Technical Support - MANDARIN SPEAKER (WFH)

Tech Mahindra; Remote; MYR 100,000 - 150,000; Full time

Job summary

A reputable technology company in Malaysia is looking for an Associate Technical Support professional who is fluent in Mandarin. This fully remote position involves handling voice calls, professional email communication, and a strong understanding of IT infrastructure. The role requires knowledge of Microsoft Exchange, Active Directory, LAN setup, and ITIL processes. Candidates with experience in managing printers and ITSM tools will be a plus. Enjoy fixed weekends off while working in a collaborative environment.

Qualifications

• Excellent knowledge in handling voice calls.
• Professional email writing skills.
• Good understanding of infrastructure components.
• Knowledge on Microsoft Exchange client functioning.
• Understanding of Active Directory, Proxy, DNS, and Group Policy.
• Basic LAN setup and networking knowledge.
• Experience in Antivirus deployment and patch management.
• Hands-on experience with managing printers.
• Knowledge of ITIL processes.
• Good knowledge for support of MS Office.

Skills

Voice Call Handling

Email Communication

Infrastructure Monitoring

Knowledge of Microsoft Exchange

Active Directory

LAN Setup

Desktop Security

Printer Management

ITSM Tools

Knowledge Management

MS Office Support

Tools

HPSM

BMC Remedy

Service Now

CA Service Desk

Monitoring Tools

Job description

Associate Technical Support - MANDARIN SPEAKER (WFH)

Fully work from home

Normal working hours - 9am-6pm

Fixed Sat-Sun off

Responsibilities:

• Voice Call Handling: excellent knowledge of handling voice calls.
• Email Communication: professional email writing skills.
• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.
• AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
• Network: Knowledge on – LAN setup, basic routing and switching, passive networking.
• Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting.
• Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
• Printers: Hands on experience on managing printers (Local & Network printers) – Lexmark and HP Printers.
• Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
• ITIL: Knowledge of ITIL processes and procedures like – Incident, Service request fulfilment, Change, Problem etc
• KM : Knowledge management understanding, review and create new knowledge articles.
• MS Office: Good / excellent knowledge for support of MS Office and standard software.