Associate IT Engineer — Mentored Growth & Hands-On Support

CTC Global; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology firm in Malaysia is inviting high-potential fresh graduates for the Associate Engineer role. This opportunity offers structured training and mentorship to build a strong foundation in technology, with a focus on IT support, troubleshooting, and service delivery. Candidates should have a degree in computer science or a related field, and strong communication skills are essential. Mobility within Klang Valley is required as part of the role.

Qualifications

• Fluent in English; Mandarin is a plus.
• Possess good interpersonal skills.
• Able to thrive in a fast-paced IT environment.
• Willing to travel within Klang Valley.

Responsibilities

• Provide first-level support for hardware and software issues.
• Diagnose common problems and escalate complex cases.
• Assist with installation and configuration of IT systems.
• Support new deployments and project rollouts.
• Ensure all tasks meet SLA requirements.
• Maintain IT equipment inventory and service records.
• Participate in structured training and mentorship.
• Pursue relevant certifications and continuous learning.

Skills

IT troubleshooting methodology

Root cause analysis

System diagnostics

Strong communication skills

Customer service mindset

Education

Degree/Diploma in Computer Science

Information Technology

Computer/Telecommunication Engineering

Job description

A technology firm in Malaysia is inviting high-potential fresh graduates for the Associate Engineer role. This opportunity offers structured training and mentorship to build a strong foundation in technology, with a focus on IT support, troubleshooting, and service delivery. Candidates should have a degree in computer science or a related field, and strong communication skills are essential. Mobility within Klang Valley is required as part of the role.