Associate Executive - Contract Logistics/SCM, Customer Service

DB Schenker; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company in Johor Bahru is hiring a Customer Service representative to manage delivery schedules, verify goods, and update inventory systems. The ideal candidate has at least 2 years of experience in a 3PL environment and is skilled in customer orientation and interpersonal communication. This role requires a commitment to quality and the ability to generate invoices and reports timely. Candidates must have the right to work in Malaysia.

Qualifications

• Minimum 2 years of working experience in a 3PL company as Customer Service.
• Added advantage: Experience or knowledge in import/export procedures and experience in a warehouse environment.
• Commitment to quality.

Responsibilities

• Receive and act on instruction from customer on receiving/delivery schedule.
• Verify the goods received tallies with Packing List.
• Update WMS for every transaction such as receiving, delivery, and transfer location.
• Generate invoice to customer based on inventory report.
• Provide timely info/data to the Billing Section to raise invoices.

Skills

Customer and service orientation

Interpersonal skills

Effective meeting skills

Team building and cooperation

Education

Minimum pass in SPM examination

Tools

MS Office software

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Job Responsibilities

• Receive and act on instruction from customer on receiving/delivery schedule.
• Verify the goods received tallies with Packing List once warehouse operations have checked the goods.
• Request PO/Invoice/Packing List as and when required and generate the documents.
• Understand and communicate to relevant people any special request/requirement made by the customer.
• Update and resolve issues that warehouse operations may not be able to comply with or meet deadlines.
• Provide any report or status update requested by the customer.
• Update WMS for every transaction such as receiving, delivery, and transfer location.
• Issue inventory and movement reports from WMS monthly or as needed.
• Regularly check and follow up on email correspondence with customers and other related parties.
• Update daily report on movements using MS Office software.
• Update monthly KPI report on time.
• Generate invoice to customer based on inventory report.
• Perform cost updates in the system and provide provision cost where necessary.
• Complete and verify all job files for the month within the month-end closing.
• Ensure all files are sorted and filed, and that reports and file records with relevant details are kept properly.
• Communicate any incoming/outgoing plans to warehouse operations staff and resolve any problems that may arise.
• Discuss and report any problems that operations cannot meet regarding customer requirements.
• Follow up with relevant staff on jobs in progress to ensure customers are updated accordingly.
• Provide timely info/data to the Billing Section to raise invoices to customers on time.

Qualifications

• Minimum pass in SPM examination
• Minimum 2 years of working experience in a 3PL company as Customer Service
• Added advantage: Experience or knowledge in import/export procedures and experience in a warehouse environment
• Commitment to quality
• Effective meeting skills
• Customer and service orientation
• Information and communication behavior
• Team building and cooperation
• Interpersonal skills

To be considered for this position you must have valid rights to work and live in Malaysia