Associate Engineer (Workplace) – IT Fresh Graduate

CTC Global; Klang City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in Klang City is seeking a Technical Support Specialist to deliver first-level support for hardware, software, and network issues. The ideal candidate will have a degree or diploma in IT or a related field and strong troubleshooting skills. Responsibilities include diagnosing problems, assisting with system setups, and ensuring high customer satisfaction. Fluency in English is required, and a valid transport is necessary for travel within Klang Valley.

Qualifications

• Degree/Diploma in Computer Science, IT, or Telecommunication Engineering.
• Good knowledge of IT troubleshooting and diagnostics.
• Fluency in English, Mandarin is a plus.

Responsibilities

• Provide first-level support for hardware and software.
• Diagnose and escalate technical issues.
• Assist with installation and maintenance of IT systems.
• Support deployments and project rollouts.
• Ensure task completion meets customer satisfaction.

Skills

IT troubleshooting methodology

Root cause analysis

System diagnostics

Communication skills

Interpersonal skills

Adaptability

Education

Degree/Diploma in Computer Science or related field

Job description

Responsibilities

• Technical Support: Provide first-level support for hardware, software, printers, and network
• Troubleshooting: Diagnose common problems and escalate complex cases to senior engineers or supervisors.
• System Setup: Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.
• Deployment & Rollouts: Support new deployments, relocations (Moves, Adds, Changes), and project rollouts.
• Service Delivery: Ensure all tasks meet SLA requirements and deliver high customer satisfaction.
• Escalation Management: Escalate unresolved issues properly and follow up to ensure timely closure.
• Inventory & Documentation: Assist in maintaining IT equipment inventory and keep accurate service records.
• Learning & Mentorship: Participate in structured training, shadowing, and guided assignments under experienced mentors.
• Skills Development: Pursue relevant certifications and continuous learning as part of your career growth

Requirements

• Qualifications: Degree/Diploma in Computer Science, Information Technology, or Computer/ Telecommunication Engineering.
• Technical Expertise: Good knowledge of IT troubleshooting methodology, root cause analysis, and system diagnostics.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities. (Mandarin will be an added advantage)
• Interpersonal Skills: Possess good interpersonal skills, with a customer service mindset.
• Adaptability: Flexible and able to thrive in a fast-paced IT environment while meeting evolving user requirements.
• Independence: Able to take ownership of tasks and work effectively with minimal supervision.
• Mobility: Willing to travel within Klang Valley and possess own transport