Associate Director, Process Excellence Delivery

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank in Kuala Lumpur is seeking an Associate Director for Process Excellence Delivery. In this role, you will define and implement a training program, foster a culture of continuous improvement, and collaborate with various teams to align training with stakeholder needs. The ideal candidate will have strong leadership skills, experience in driving transformation, and a deep understanding of process excellence principles. This position offers a key impact on organizational performance and development.

Qualifications

• Proven ability to define and implement training programs.
• Experience in collaborating with cross-functional teams.
• Strong leadership skills to influence and drive cultural change.

Responsibilities

• Define and implement the process excellence training programme.
• Capture and share best practices within the organization.
• Collaborate with various stakeholders to ensure alignment of training needs.
• Drive a culture of transformation and continuous improvement.

Skills

Process Excellence

Continuous improvement

Stakeholder management

Agility

Job description

Associate Director, Process Excellence Delivery

The Process Excellence team partners across the organisation to raise process excellence awareness and capabilities across SCB and to develop and run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts. This role supports SCB's transformation agenda by raising technical capabilities, driving consistency and quality, and providing colleagues with best practices and knowledge to perform at their best. The PE team standardises, simplifies, and digitises the bank, providing foundational capabilities to identify challenges and opportunities, and to support delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

Responsibilities

• Define and build the vision, capabilities, and implement the PE training programme for relevant personas/practitioners in the Bank.
• Drive a culture where best practices, knowledge, and lessons learned are captured, disseminated, and embedded as part of how we drive Process Excellence at Standard Chartered.
• Collaborate with the process excellence community, practitioners, and other relevant groups to ensure the PE training offering is aligned with stakeholder needs to enable efficiency and consistent high standards, delivering value for clients, colleagues, and shareholders.
• Gather feedback from stakeholders and participants, prioritise and embed relevant capabilities in the organisation.
• Influence and inspire colleagues to drive a transformation culture, continuous improvements, and enable SCB transformation ambitions and capabilities.
• Work closely with HR, talent, and learning teams to develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skill the PE community.
• Champion and model the Group’s values and culture; lead through example and set the tone and expectations for the team and collaborators.
• Lead and support a mindset change towards process excellence, client/colleague centricity, agility, and accountability through standardised metrics and measurement.
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and recognising performance.

About Standard Chartered Global Business Services

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging scale and efficiency. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally. It houses one of the largest software development centres in Malaysia and the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility providing situational awareness and response capability. The centre has a total workforce of more than 4,300 employees.

Established in 2001, SC GBS supports Standard Chartered Bank with services across markets. It has been recognised with industry awards for ICT and Employer of Choice in Malaysia.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

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