Assistant, Retail (Sales)

Ninja Van; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company in Kuala Lumpur seeks a dedicated team member focused on customer satisfaction and effective communication. The ideal candidate has at least 1 year of retail experience, is fluent in English & Bahasa Malaysia, and possesses strong problem-solving abilities. The role involves assisting customers, managing social media, and utilizing software for operations. Own transportation is required for this position.

Qualifications

• Minimum qualifications: SPM, with relevant industry experience.
• More than 1 year of experience working in retail stores.
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
• Hands-on experience with a proven track record in reaching and exceeding goals.
• Own transportation required.

Responsibilities

• Accountable for customer satisfaction and assisting customers with any requirements.
• Assist in managing the social media and Google account of the store.
• Gather sales leads and help close prospects.
• Use Ninja software to execute operations.

Skills

Team collaboration

Problem-solving

Effective communication

Customer service

Education

SPM or equivalent

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Followbestpracticeseffectively,asdeterminedbytheNinjaManagement.
• Bea teamplayer in theteam, to workeffectively with peers.
• Effectivelycommunicate feedbackand improvementsto theArea Supervisor.
• Communicateand work effectively withother teams to produce thebest possible outcome forthe company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist in gathering sales leads and closing prospect.
• Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimumqualifications:SPM,withrelevantindustryexperience.
• Workexperience:Morethan1yearsofexperienceworkinginretailstores.
• ProfessionalfluencyinEnglish&BahasaMalaysia;Mandarinisanaddedadvantage.
• Proven success inbeing ateam memberof a fullyfunctional team.
• Hands-onworkexperiencewithaproventrackrecordinreachingandexceedinggoals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurialenvironment; solve complex problems, and develop creative solutions.
• Effectiveverbalcommunication,withtheabilitytoserveawiderangeofcustomers.
• Owntransportationrequired.

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