Assistant Manager, Project & Improvement

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading life insurance company in Kuala Lumpur is seeking an Assistant Manager for the Project & Improvement team. The role involves supporting strategic initiatives and ensuring project deliverables are completed on time. Applicants should have a tertiary education in relevant fields, 2-5 years of experience in project management or business analysis, and strong communication skills. This permanent position offers an excellent opportunity to grow within a respected organization that values integrity and initiative.

Qualifications

• Minimum 2-5 years experience in business analysis or project management.
• Experience in Life/Group/Banca insurance is advantageous.
• Ability to produce high-quality work under pressure.

Responsibilities

• Support strategic and process improvement initiatives.
• Manage User Acceptance Testing (UAT) and documentation.
• Conduct regular reporting on Customer Service Department performance.

Skills

Strong communication skills

Negotiation skills

Root cause analysis

Interpersonal skills

Data-driven decision-making

Education

Tertiary education in Statistics, Computer Science, IT, or Business Administration

Professional qualifications (AMII/ACII, Six Sigma Green/Black Belt)

Tools

Microsoft Office (Excel, Word, PowerPoint)

Tableau

Job description

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking an experienced candidate to join our team as an Assistant Manager for the Project & Improvement team.

Job Purpose

To support strategic & process improvement initiatives within Operations and ensure project deliverables are met and completed within timeline

The Job

Project Support for Projects/Process Improvement/Change Request

Provide support to Project Manager in projects & process improvement initiatives to ensure project deliverables & key milestones are on-track and align with business goals.The liaison person between IT, System Support team, project team, respective process owners, and relevant departments’ stakeholders.To work closely with Subject Matter Experts (SME) & key process owners on business requirement and identify opportunities within the processes for improvement and optimization.To ensure business requirement are complying with Company policies and guidelines.To prepare, manage, monitor and track User Acceptance Testing (UAT) and defect resolution progress.To maintain proper documentation of Functional Specification Document (FSD), UAT results, and post-implementation verification sign-offs.

Support & Maintenance - Chatbot

To manage all change request and enhancement (i.e. business requirement, UAT and post-implementation verification) relating to chatbot.The liaison person between vendor, IT and business stakeholders.To conduct periodic review on user accesses in accordance to Company policies and guidelines.

Regular Reporting

To consolidate Customer Service Department performance and service levels using Tableau for Management’s review.To highlight significant trends observed from report generated to the Management team.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

Possesses tertiary education in Statistics, Computer Science, IT, Business Administration, or any related field.Preferable to have professional qualifications i.e. AMII/ACII, Six Sigma either trained or certified Green Belt / Black Belt.Minimum 2-5 years working experience in business analyst related, or project management.Experience in Life and/or Group and/or Banca insurance related matters would be added advantage.Experience in project management and business process improvements.Independent & strong interpersonal skills.Strong communication and negotiation skills.In-depth root cause analysis skills and ability to make data driven decisions.Ability to produce high quality work under pressure.Good supervisory skills.Ability to translate business issues/challenges into effective/creative program solutions.Has knowledge on Life and/or Group Insurance, Lean Six Sigma or equivalent methodology, System Support – Business Analyst, User Acceptance Testing, Microsoft Office – Excel, Words, PowerPoint and Project Management.Demonstrates alignment with the organisation’s core values through expected behaviours.High level of integrity, takes accountability of work and good attitude over teamwork.Takes initiative to improve current state of things and adaptable to embrace new changes.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

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