Assistant Manager _Policy Servicing-Party Alteration

Great Eastern; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks an Assistant Manager for Policy Servicing. This role involves overseeing the Party Alteration Team, managing policyholder applications, and facilitating technical guidance for junior members. Candidates should have a degree in Business Administration or Finance, strong interpersonal skills, and 5-7 years of experience, including leadership roles. The company emphasizes integrity and proactive service, aiming to enhance customers' experience with effective solutions.

Benefits

Equal Employment Opportunity

Sustainability-driven company culture

Qualifications

• Minimum 5-7 years of working experience, with 2-3 years in a senior role.
• High level of integrity and accountability.
• Ability to work under pressure and tackle business challenges.

Responsibilities

• Lead the Party Alteration Team and ensure compliance with SLAs.
• Process complex transactions and provide technical guidance.
• Analyze and resolve customers' complaints effectively.

Skills

Strong interpersonal skills

Proactive mindset

Ability to work independently

Analytical skills

Attention to detail

Education

Degree in Business Administration or Finance

Professional qualifications i.e. AMII/ACII, FLI

Job description

Assistant Manager _Policy Servicing-Party Alteration

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose-driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced professional to join our team as a Assistant Manager, Party Alteration.

The Role:

• Staff member of Party Alteration Team that covers Processing of Person Alterations, Policy Assignment & CRS/FATCA transactions. To provide technical guidance to junior team members in processing and ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation. To assist Manager in leading/ co‑leading/ participate in projects and initiatives set in order to achieve the departmental and organisation key goals.
• Processing policyholder's application within authority / access given.
• Attend to complex transaction, i.e. analyze the issue concerned, root cause and provide recommendation to overcome the issue.
• Attend to all enquiries and complaint from customers (internal/ external), agents, and vendors; closely monitor until closure, understand its root cause & act to for prevention in the future.
• As Subject Matter Expert (SME) for the process of Processing of Person Alterations, Policy Assignment & CRS/FATCA transactions.
• To provide technical guidance to junior team members in processing and ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.
• Actively participate in projects and initiatives set in order to achieve the departmental and organization key goals.
• To assist Manager to carry out the task assigned, report progress and status.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• To take on any other ad‑hoc task or assignments assigned from superior or managements.

The Person:

• Possess Degree in Business Administration, Finance, or any other related field(s)
• Majoring in Insurance or Finance would be added advantage.
• Professional qualifications i.e. AMII/ACII, FLI, Six Sigma either trained or certified Green Belt/Black Belt shall be added advantage.
• Has minimum 5-7 years of working experience, with 2-3 years’ experience in team leader role and or senior associate/ executive role.
• Strong interpersonal and communication skills
• Proactive and able to work independently
• Able to work under pressure
• Able to translate business challenges into effective programme solutions
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.