Assistant Manager, Customer Service

Michael Page; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A market-leading supply chain company in Malaysia seeks a candidate with at least a Bachelor's degree and over 3 years of experience in sales operations or customer service. The role involves coordinating with the Commercial team on product forecasts, resolving customer issues, and supporting reporting processes. With a focus on customer insights and team collaboration, this position offers a competitive salary and opportunities for career growth within a stable organization.

Benefits

Attractive salary range

Permanent role with career progression opportunities

Qualifications

• 3+ years of experience in sales operations, customer service, or demand planning.
• Ability to handle challenging situations with patience and composure.

Responsibilities

• Coordinate with the Commercial team for product movement forecasting.
• Provide customer insights for solution-based selling.
• Update Commercial SOPs to match workflows.
• Resolve customer issues and enhance satisfaction.
• Support Sales and CRM with data management and reporting.
• Assist customers with system record maintenance.
• Prepare and manage reports for key account clients.

Skills

Strong problem-solving abilities

Teamwork

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Fluent in spoken and written English

Education

Bachelor's degree or higher

Job description

Work with a market leading supply chain company. Be part of a sustainable and stable organization.

Responsibilities

• Coordinate with the Commercial team to prepare and finalize an 18-month forecast for product movement (issue, return, and new gains).
• Provide customer insights to support solution-based selling and identify growth opportunities.
• Update Commercial SOPs to reflect current workflows and procedures.
• Resolve customer issues and work proactively to improve overall satisfaction.
• Support Sales and CRM teams with data management, reporting, and administrative duties.
• Assist customers in updating and maintaining their system records.
• Prepare and manage weekly and monthly reports for key account clients.
• Ensure accurate and timely recording of customer transactions.
• Handle outgoing communications including invoices, dockets, mail, and official letters.
• Work with other departments on customer-related matters when required.
• Process purchase orders for non-rental equipment.
• Maintain, update, and securely store master contract records.

Qualifications

• Holds a Bachelor's degree or higher.
• Has 3+ years of experience in sales operations, customer service, or demand planning.
• Strong problem-solving abilities.
• Patient and composed when handling challenging situations or customers.
• Works well in a team environment.
• Possesses strong interpersonal and communication skills with a service-oriented mindset.
• Proficient in Microsoft Office applications.
• Fluent in spoken and written English.

Supports supply chains with smart, reusable packaging solutions, helping companies operate more efficiently and sustainably. With a regional presence and over 80 years of industry experience, it is a trusted partner for logistics innovation in Asia-Pacific.

Benefits

• Attractive salary range.
• A permanent role with opportunities for career progression.