Assistant Manager, Client Engagement, Puchong

HSBC; Kuala Kubu Bharu; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading international bank is seeking an Assistant Manager for Client Engagement in Kuala Kubu Bharu. The successful candidate will drive mobile sales, foster relationships with high-potential clients, and resolve customer complaints efficiently. Required qualifications include 3-5 years of experience in banking sales, strong interpersonal skills, and a self-driven approach. Join a dynamic team that values diversity and supports professional development.

Qualifications

• Minimum 3 to 5 years of experience in Banking sales or customer acquisition.
• Excellent interpersonal skills with effective communication at all levels.
• Proven ability to execute tactical sales plans and solve problems.
• Self-driven and results-focused with flexibility across complex structures.

Responsibilities

• Contribute towards the mobile sales’ business in line with IWPB direction.
• Build a high-performance sales culture and source new business opportunities.
• Conduct impactful client presentations to enhance customer experience.
• Handle escalated customer complaints effectively and professionally.
• Ensure adherence to regulations and maintain effective processes.

Skills

Banking sales

Customer acquisition

Interpersonal communication

Tactical sales plans execution

Problem-solving

Job description

Some Careers Grow Faster Than Others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join this team in the role of Assistant Manager, Client Engagement, Puchong.

Principal Responsibilities

• Achieve performance expectations and contribute towards the mobile sales’ business and bottom line, in line with the IWPB strategic direction.
• Building a high-performance sales culture and execute tactical action plans & sourcing potential clients for new business opportunities to grow affluent segments customer
• Accelerate business growth and enhance customer experience by conducting impactful client presentations and fostering relationship with high-potential customers
• Handle escalated customer complaints with timely and professional resolution
• Deliver fair outcomes for our customers and maintain personal conduct that is in line with HSBC values and code of conduct
• Develop and maintain positive working relationships with internal teams, branch staffs and external stakeholders to support business objectives
• Act as a bridge between frontline staffs, management and cross functional departments to ensure smooth execution and alignment with Bank’s direction
• Driving, Equality, Diversity and Inclusion within all relationships to have an inclusive environment toward both colleagues and customers
• Ensure 100% completion of mandatory training within deadlines
• Responsible for creating a positive staff morale, motivation and actively manages performance of the sales team
• To safeguard the Bank from loss and always protects the Bank reputation
• Understand and adhere to regulations and regulatory guidance that apply to my role, promptly reporting any breaches in accordance with local procedures.
• Maintain sufficient and effective processes and controls by identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.
• Ensure adherence to applicable Global, regional and country standards and policies
• Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets

Qualifications - External

• Minimum 3 to 5 years of experience in Banking sales or customer acquisition with team lead experience preferred
• Excellent interpersonal skills with the ability to communicate effectively at all levels of the organization
• Proven ability to execute tactical sales plans and strong problem-solving skills
• Able to work independently, self-driven and results-focused
• Highly motivated and flexible in working across complex cross-functional work structures within the bank and externally with regulators, business partners and industry committee

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad