Assistant Manager - Change Management

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur seeks an experienced IT Change Manager to oversee Change Management processes aligned with ITIL standards. The successful candidate will manage the full Change Management lifecycle, ensuring thorough impact analysis and compliance. Ideal applicants will have over 3 years in IT service roles, strong analytical skills, and ITIL Certification. This position offers the chance to drive continuous improvement within a well-established organization committed to providing insurance solutions across multiple channels.

Qualifications

• Minimum 3 years in IT service delivery or related roles.
• Strong understanding of ITIL Service Management principles.
• Familiarity with digitalization and application deployment workflows.

Responsibilities

• Manage the full Change Management lifecycle in alignment with ITIL standards.
• Review and authorize Requests for Change (RFCs).
• Communicate process updates to stakeholders regularly.

Skills

ITIL Service Management principles

Analytical skills

Interpersonal skills

Communication skills

Familiarity with digitalization

Education

ITIL Certification

Job description

Plays a crucial role in managing all change activities of the Organization, governing and ensuring are change pre-requisites have been complied before any change is to be implemented. Responsible for minimizing incidents resulting from changes and driving continuous service improvement within the domain.

Manage the full Change Management lifecycle in alignment with ITIL standards.

Review, assess, and authorize Requests for Change (RFCs), ensuring completeness and accurate impact analysis

Chair and coordinate internal Change Approval Committee (CAC), Emergency Change Approval Committee (eCAC), and Implementation Review (IR).

Prepare agendas, circulate change requests, and engage stakeholders for effective decision-making.

Identify risks and issues, recommend mitigation strategies, and ensure adherence to established policies and procedures.

Define, maintain, and monitor compliance with Change Management standards.

Communicate process updates and changes to stakeholders regularly.

Track and report key metrics (e.g., success rates, failed changes) and identify improvement opportunities.

Ensure timely processing of source control requests and movement of application code from development/UAT to production.

Maintain centralized documentation and system configuration records for audits and yearly reviews.

Lead initiatives to enhance process maturity and drive continuous improvement.

We are looking for people who

Minimum 3 years in IT service delivery or related roles.

Strong understanding of ITIL Service Management principles (e.g., Change Management, Continuous Service Improvement).

Familiarity with digitalization and automation of application deployment workflows.

Exposure to Wintel, AS400, and UNIX operating systems (advantageous).

Programming experience (added advantage).

ITIL Certification preferred.

Strong analytical skills with attention to detail.

Ability to thrive in a fast- paced environment.

Excellent interpersonal, communication, and writing skills in English.

Professional and tactful under pressure.

High integrity, accountability, and team‑oriented mindset.

Proactive in driving improvements and embracing change.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA‑” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly‑rated banks, with an Aa1 rating from Moody’s and AA‑ by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.