Assistant Manager, Business Development

FWD Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading takaful provider in Kuala Lumpur is seeking a Sales Manager to drive sales targets and enhance the skills of bank representatives. The ideal candidate will have 2-5 years of marketing or sales experience, possess strategic thinking capabilities, and demonstrate excellent communication skills in both English and Bahasa Malaysia. The role involves ensuring compliance with service standards and building long-term relationships with key stakeholders.

Qualifications

• At least 2-5 years of experience in marketing or sales.
• Experience in a financial institution is required.
• Strong knowledge of the Takaful business.

Responsibilities

• Achieve new business sales targets through field deployment.
• Coach bank sales representatives on Takaful products.
• Ensure compliance with marketing collateral standards.

Skills

Sales skills

Communication skills

Problem-solving skills

Interpersonal skills

Negotiation skills

Education

University (BA or BS)

Job description

FWD Takaful Berhad is a Malaysia-based family takaful provider offering comprehensive family insurance products regulated by Bank Negara Malaysia. The company operates under the licences granted to FWD Group, a pan‑Asian life and health insurance business.

Key Accountabilities

• Responsible to achieve NB sales target and operating goals through execution of field deployment and activity engagement with HSBC Insurance Product Expert (IPE) / Branch Managers / Area Managers / Regional Sales Manager and Sales Representatives.
• To consistently coach and grow Bank sales representatives' knowledge and skills competency with regards to Takaful
• To align with Advance and Premier segment branches in co-developing productivity and persistency alongside IPEs
• Intervention of Business MI in order to incorporate improved ground support, relationship and new growth area
• To govern service levels standards set by both parties and to build long term relationship with Centre of Influence within organization especially in resolving sales dispute and issues.
• To ensure marketing collaterals are readily available at every sales point and the usage is in compliance with prescribed product specification
• To keep abreast with market intelligence and to provide periodical business and activity progress to the Management
• To facilitate Training planning and implementation.
• To undertake any other task/project assigned by Management

Qualifications / Experience

• University (BA) or (BS)
• At least 2-5 years working experience with 2 years in marketing / sales related functions
• Worked in a financial institution
• Possess board-based knowledge of the Takaful business and Malaysian practices
• Possess the ability to apply entrepreneurial and commercial thinking to delivering business performance
• Possess strategic thinking capability
• Excellent influential skills - able to influence people of different cultures and backgrounds
• Strong verbal and written communication skills - must be able to communicate effectively both internally with Group executives & salesforce teams and externally with customers
• Excellent interpersonal skills - excellent customer relationship management

Knowledge & Technical Skills

• Demonstrable experience in handling objection for Takaful, problem solving, soft skills, role play, negotiation skills
• Understanding in Takaful business and market segmentation
• Excellent English and Bahasa Malaysia communication skills