Assistant Manager, Business Analyst & UAT

AIA Shared Services Sdn. Bhd.; Cyberjaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A well-established service provider in Cyberjaya is seeking an Assistant Manager for Business Analysis and UAT. The role involves leading a team of analysts and testers, ensuring high-quality project delivery, and utilizing AI tools to enhance processes. Responsibilities also include stakeholder management and continuous improvement initiatives. The ideal candidate should have strong leadership skills and a background in business operations. This position offers a hybrid work model and extensive medical benefits.

Benefits

Extensive Medical and Hospitalization Coverage

Additional Employer EPF Contribution

Dental and Optical Benefits

Professional Membership Sponsorship

Hybrid Working Arrangements

Employee Share Purchase Plan

Qualifications

• Proven experience in leading functional teams.
• Strong business analysis capabilities with UAT experience.
• Familiarity with AI tools and business process improvements.

Responsibilities

• Lead the functional team and supervise operations projects.
• Ensure high-quality delivery of initiatives and UAT standards.
• Provide guidance and collaborate with stakeholders.
• Analyze operations for opportunities and risks.
• Mentor staff and support development plans.

Skills

Leadership

Business Analysis

UAT Testing

AI Tools Application

Stakeholder Management

Job description

Assistant Manager, Business Analyst & UAT

Lead the functional team of Business Analysts and UAT Testers, supervising the implementation of different operations initiatives and projects with visionary and innovative solutions.

Lead the UAT and Business Analysis function and ensure high-quality delivery of initiatives, enhancements and BAU support.

Analyze operations and continuously identify improvement opportunities, risks and recommendations to enhance service quality.

Provide technical and strategic guidance to stakeholders, aligning processes and models with operational nuances.

Ensure UAT standards, procedures and documentation are established, maintained and followed across all projects.

Collaborate closely with Business Partners, Technology, Regional and Group teams to resolve issues and ensure smooth execution.

Apply AI tools and emerging AI capabilities in business analysis and UAT work, including exploration of AI agents for requirement interpretation, scenario validation and test execution.

Co-designing an AI upskilling pathway with L&D to develop AI-aware testers and explainability validators.

Oversee resource planning, task allocation and execution governance with effective prioritization and delivery ownership.

Conduct reviews on deliverables, test results, plan vs actual performance and quality outcomes including issue resolution and escalation.

Lead UAT planning, environment readiness, data preparation and sign-off activities to meet project requirements and quality gates.

Facilitate change management and act as a reliable single point of contact for internal and external stakeholders.

Mentor and guide staff, assess capabilities, design development plans and support a structured onboarding and learning culture.

Maintain accurate reports, dashboards and status updates for stakeholders, including performance against SLAs.

Promote structured templates, process standardization and continuous improvement initiatives.

Drive engagement activities to sustain morale, collaboration and team ownership.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a business analyst?
• How many years' experience do you have as a manager / team lead?

Perks and Benefits

Extensive Medical and Hospitalization Coverage, Additional Employer EPF Contribution, Dental and Optical Benefits, Professional Membership Sponsorship, Hybrid Working Arrangements, Employee Share Purchase Plan.