Assistant IT Manager

Lemon Sky Animation Sdn Bhd; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading animation company in Shah Alam is seeking an Assistant IT Manager to support the IT Manager in overseeing technology infrastructure and operations. The role entails assisting with IT project management, ensuring system security, and providing technical support to staff. Ideal candidates should possess strong skills in network management and project execution. This position offers a great opportunity to develop IT policies and lead a technical support team while ensuring compliance with regulations.

Qualifications

• Experience in managing IT infrastructure, including networks and servers.
• Ability to supervise IT support and manage teams effectively.
• Proficient in project management and coordinating IT projects.

Responsibilities

• Assist in the management of IT infrastructure and operations.
• Supervise the IT support team for effective issue resolution.
• Support in planning and executing IT projects within budget.

Skills

Network management

Technical troubleshooting

Project management

Disaster recovery planning

IT policy development

Job description

The Assistant IT Manager is responsible for supporting the IT Manager in overseeing the company information technology infrastructure and operations. This role involves assisting with the management of IT projects, ensuring the security and efficiency of all systems, and providing technical support to staff.

IT Operations and Infrastructure

• Assist in the day-to-day management of the IT infrastructure, including networks, servers, and cloud services.
• Monitor system performance, backups, security alerts and implement necessary adjustments to optimize efficiency and reliability.
• Ensure the security and integrity of data through regular backups, disaster recovery planning, and implementing security protocols.
• Manage and maintain the company hardware and software license inventory.

Technical Support

• Supervise the IT support team to ensure timely and effective resolution of technical issues.
• Provide advanced technical support and troubleshooting for complex IT problems.
• Support on-premise and/or cloud systems (email, file servers, collaboration tools).

Project Management

• Support in planning, executing, and finalizing IT projects according to strict deadlines and within budget.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Assist in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Assist with IT upgrades, migrations, and system improvements.

Policy and Compliance

• Assist in the development and implementation of IT policies and procedures.
• Ensure all IT activities comply with relevant regulations and internal company standards.
• Maintain comprehensive documentation for all IT systems, configurations, and procedures.
• Liaise with IT vendors and resellers for support, renewals, and quotations.
• Track software licenses, subscriptions, and expiry dates.
• Coordinate renewals and service extensions when required.