Assistant Housekeeping Manager

Hozpitality.com; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality platform is seeking an entry-level management candidate to support housekeeping operations in Putrajaya. The role involves managing daily activities, ensuring cleanliness and guest satisfaction, and upholding compliance with regulations. Ideal candidates are high school graduates or have a 2-year degree in a related field. This role emphasizes teamwork, effective communication, and the ability to manage situations independently.

Qualifications

• 1 year experience in housekeeping or related area.
• No work experience required for candidates with a 2-year degree.

Responsibilities

• Manage day-to-day Housekeeping operations.
• Ensure guest and employee satisfaction.
• Supervise employees during the Director of Services' absence.

Skills

Knowledge of OSHA regulations

Attention to detail

Guest relations

Education

High school graduate or GED

2-year degree in relevant field

Job description

Job Summary

Entry level management position that supports day‑to‑day activities in Housekeeping, Recreation/Health Club, and Laundry (if applicable). The role works with staff to clean and maintain guestrooms and public space, completes inspections, holds employees accountable for corrective action, assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

The ideal candidate is a high school graduate or GED holder with 1 year experience in housekeeping or a related professional area. OR a 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Tribute Portfolio

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character – they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.