ASSISTANT FRONT OFFICE MANAGER

Lanai Casuarina; Kuala Kangsar; On-site; MYR 60,000 - 80,000; Full time

Job summary

A sophisticated boutique hotel is seeking an Assistant Front Office Manager to oversee front office operations, ensuring smooth check-in and check-out processes, and high levels of guest satisfaction. The role includes recruiting, training staff, handling guest feedback, and managing reservations. Ideal candidates will have over 5 years of experience in front office operations, excellent leadership skills, and proficiency in hotel management software. A supportive work environment with competitive salary and career growth opportunities is offered.

Benefits

Competitive salary package

Comprehensive medical, including insurance

Opportunities for career growth and professional training

Staff rates at hotels

Free parking

Complementary duty meals

Qualifications

• Minimum 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Excellent leadership, organizational, and communication skills.
• Proficiency in hotel management software and MS Office applications.

Responsibilities

• Oversee daily front office activities, including reception, concierge, guest services, and reservations.
• Ensure smooth and efficient check-in and check-out processes.
• Conduct performance evaluations, coaching, and ongoing training programs.
• Ensure a high level of guest satisfaction by providing personalized and professional service.
• Monitor room occupancy and rates to optimize revenue.

Skills

Leadership and team management

Operational and financial acumen

Communication and interpersonal skills

Problem-solving and decision-making

Education

Diploma or degree in Hotel Management, Hospitality, or related field

Tools

Hotel management software

MS Office applications

Job description

Job Summary:
The Assistant Front Office Manager is responsible for overseeing all front office operations, ensuring smooth check-in and check-out processes, high levels of guest satisfaction, and efficient management of front office staff. This role is pivotal in creating a welcoming environment and maintaining service excellence throughout the guest experience.

Key Responsibilities:

Front Office Operations:

Oversee daily front office activities, including reception, concierge, guest services, and reservations.

Ensure smooth and efficient check-in and check-out processes.

Maintain accurate room availability, reservations, and billing systems.

Staff Management and Development:

Recruit, train, supervise, and motivate front office staff.

Conduct performance evaluations, coaching, and ongoing training programs.

Promote teamwork and high morale among front office personnel.

Guest Service and Quality Assurance:

Ensure a high level of guest satisfaction by providing personalized and professional service.

Handle guest complaints, feedback, and special requests promptly and professionally.

Monitor service standards and implement improvements as necessary.

Revenue and Reservations Management:

Monitor room occupancy and rates to optimize revenue.

Coordinate with reservations and sales teams to manage group bookings, VIPs, and special events.

Prepare daily, weekly, and monthly reports on front office operations, revenue, and occupancy.

Administration and Reporting:

Maintain accurate records of guest accounts, reservations, and correspondence.

Assist the Hotel Manager in budget planning and operational strategy for the front office.

Ensure compliance with hotel policies, procedures, and local regulations.

Health, Safety, and Compliance:

Ensure front office operations comply with health, safety, and security standards.

Implement procedures for emergency situations, guest safety, and data privacy.

Qualifications and Requirements:

Diploma or degree in Hotel Management, Hospitality, or related field preferred.

Minimum 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.

Excellent leadership, organizational, and communication skills.

Strong problem-solving skills and a customer-focused attitude.

Proficiency in hotel management software and MS Office applications.

Ability to work flexible hours, including weekends and public holidays.

Leadership and team management

Operational and financial acumen

Communication and interpersonal skills

Problem-solving and decision-making

What we offer

Hotel Casuarina @ Kuala Kangsar offers a rewarding and supportive work environment, including:

Competitive salary package

Comprehensive medical, including panel clinics, medical insurance, GTL & GPA

Opportunities for career growth and professional training

Staff rates at Casuarina hotels

Free parking

Complementary duty meals

About us

Hotel Casuarina @ Kuala Kangsar is a sophisticated boutique hotel blending traditional English charm with modern amenities, offering an elegant retreat for both business and leisure travelers. With two stunning architectural buildings gracefully overlooking Sungai Perak, we strive to provide unparalleled hospitality and service.

If you’re passionate about hospitality and eager to join a dynamic, growing organisation, we encourage you to apply today. Take the first step toward a fulfilling career at Hotel Casuarina @ Kuala Kangsar.